ABTA - Travel with Confidence
Lifestyle Caravan Holidays In Europe
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Tel:0161 962 7403
Outside Uk:0044 161 962 7403
Email:info@lifestyleholidays.co.uk
Caravan parks in France questions

 

10 May 2021

 

Dear Customer, I hope that you are keeping safe and well.

 

I would like to thank you for all the understanding and support you have shown to us at Lifestyle Holidays throughout these very challenging times. I know that it has been a very difficult time for all our customers too.

 

Following the latest update from UK Government, French Government and Spanish Government about how travel will hopefully restart from 17th May, I wanted to take a few moments of your time to explain things as we currently see it about the 2021 Summer ahead. As outlined, customers travelling from England will be subject to a new Traffic Light System with Green, Amber and Red destinations. Whilst the full detail has not been provided yet and specifically what testing requirements may be needed and what colour each destination country will sit in.  We also await further detail whether Scotland, Wales and Northern Ireland will adopt the same policy and whether the Republic of Ireland Government will apply a similar system.

 

France & Spain have been placed in Amber by the UK Government, what does this mean and what are my options?

 

Travel to France or Spain will be legal from 17 May although the Government are advising against leisure travel.

‘Advising against’ does not mean it is illegal or banned, they are just saying they would prefer you not to.

The requirements of travelling to France and Spain mean that all persons must obtain a PCR test within 48 hours prior to travel.

A PCR test is then required prior to return to UK within 48 hours. Customers on return must then quarantine at home for 10 days.

 

We recognise that this means many of our customers will prefer not to complete the booking.

 

If you have an Accommodation Booking with an Arrival Date Between 14 May – 04 June ..

if you contact us Before Friday 14 May as France & Spain are in Amber Conditions we will as a goodwill gesture offer the 2 options below:

Option 1 If you contact us before Friday 14 May; you can change your Dates and/or Campsite in 2021 [subject to availability]

Or

Option 2 If you contact us before Friday 14 May; you can cancel the 2021 Booking and use the Full credit towards re-booking in 2022. 2022 is Online Now

 

If you do not contact us by this Friday 14 May (we have written previously) we will assume that you are completing the booking under Amber conditions. If you subsequently decide to cancel no Re-Booking Voucher or Refund will be offered.

 

 

If you have PAID IN FULL and have an Accommodation Booking with an Arrival Date Between 04 June – 15 September ..

if you contact us Within 28 Days of your Arrival Date [eg. your Arrival Date is 29 Aug you will need to contact us Before 01 Aug] whilst France & Spain are in Amber Conditions we will as a goodwill gesture offer the 2 options below:

Option 1 If you contact us Before 28 Days of your Arrival Date; you can change your Dates and/or Campsite in 2021 [subject to availability]

Or

Option 2 If you contact us Before 28 Days of your Arrival Date; you can cancel the 2021 Booking and use the Full credit towards re-booking in 2022. 2022 is Online Now

 

If you do not contact us at least 28 Days Before your Arrival Date [eg. your Arrival Date is 29 Aug you will need to contact us Before 01 Aug] we will assume that you are completing the booking under Amber conditions. If you subsequently decide to cancel no Re-Booking Voucher or Refund will be offered.

 

The options listed above are only applicable whilst France & Spain remain in AMBER Status. Once they are designated GREEN these options will be withdrawn.

 

 

When will France/Spain be placed in Green status?

The next review is on 07 June however it is widely expected given the current statistics that France & Spain will enter GREEN status towards the end of June.

It is expected that Green status countries will not require quarantine on return but Coronavirus tests may be required on return.

If you feel that even in GREEN status you are not comfortable to complete your booking we suggest that whilst we are in Amber status you take advantage of our offers above now ASAP:

 

 

We understand that you may not feel the Traffic Light System offers much clarity, we feel the same however on the basis that we must supply the Accommodation as booked and if the Campsites are open it follows that the Campsite’s we work with will expect us to make payment for their services. For this reason, the fact that the campsites are indicating they are opening which in turn means we are operating our Accommodation and fulfilling our contract we unfortunately cannot offer Refunds, only Credits for future bookings.

 

We suggest if you have Travel insurance in place check your policy as you may be covered in the event of a Red or Amber decision.

If you do not have travel insurance yet https://www.columbusdirect.com/ offer Covid-19 cancellation cover in all policies.

 

PCR Tests Prior to Return from Campsite:

The campsites we work with are currently finalising details in relation to be able to supply a PCR test facility at the campsite prior to customers return to their respective own countries. The system is likely to be booked in advance. Costs of tests are similar to what have been advised in UK & IE. Approximately £70/€80 per test.

 

The current guidelines suggest that PCR Tests prior to return are applicable to Red, Amber and Green allocations although there is current speculation that PCR tests may be replaced with lateral flow tests for Green designated countries.  

 

Again, we thank you for your understanding and all our staff both in sales offices and overseas are looking forward to welcoming you back to our Accommodations at the Campsites we work alongside.

 

Mr Steven Metcalfe

Managing Director

 

 

 

 

 

FAQ’s Frequently Asked Questions

Question: Your prices are very competitive against the bigger Holiday Companies. How do you do it?

Answer: The three main reasons we are competitive are: 1. We feel we have to be able to get your attention. When Lifestyle Holidays Ltd was formed this was one of our main aims and we therefore planned our costs around being able to offer the same campsites in an equal standard of accommodation at a better price.

2. We sell direct to the customer and not through a Travel agent. There are no commission payments built into our prices. We feel that our holidays are specialist and we could not expect a travel agent to have the necessary knowledge of the campsites or accommodation to help in the booking process. To thank all our returning customers for their loyalty, we now offer a 10% discount.

3. By running a cost effective business, we save on expenses that nowadays are not essential. Our website will give you all up to date information you might need, we do not print brochure as they quickly become outdated. The protection of the environment is also very important to us. By not printing brochures, we then reduce our impact on the planet.

Question: How do I make multiple bookings?

Answer: If you are Booking more than one Mobile you will need to Book EACH Mobile Home separately.
[Please use a Different Lead Name on Each Booking and if possible a different email address for each]
If you have any problems paying for your Booking/s just chose ‘Forgot Password’ and follow the on screen instructions this will allow you to view and PAY for that Booking.

The New On-line Booking system will show you which EXACT PLOTS are available to Guarantee on THOSE EXACT DATES and you can view them on a Map of the Campsite. [Charges apply it is euros 7.00 per/night, per/Mobile Home to Guarantee a Plot]

We cannot take requests Re. Plots and Locations I’m afraid only the Plot Guarantees.
The Booking System will move any Bookings that do have not their plot guaranteed to make the most sales. So if it is important to you it’s advisable to pay the Plot Guarantee.

Question: What are your Opening and Closure Dates?

Answer:

Open Close dates

Question: Can I request a brochure?

Answer : No, sorry we do not print them. If you feel there is something not covered in the literature or pictures on our website, please let us know. Our website enables us to update, change and review our sales policy in an instant. And by not printing brochures, it is a step towards reaffirming our environment protection awareness.

Questions: Do you own all your own mobile homes?

Answer: Mainly yes, Lifestyle Holidays Ltd own the majority of the accommodation we offer, but we also contract in accommodation direct from campsites who like ourselves who purchase the leading manufacturers mobile homes and only operate them for a maximum of 5 years. We also ensure that the same standards of customer service are offered by our partners.

Questions: Do you provide a BBQ?

Answer: Yes all our mobile homes come with BBQ either Gas or Charcoal depending on local fire restrictions.

Question: What is included in the price?

Answer: Our accommodations are equipped for 6 persons in a 2 bedroom model and 8 persons in 3 bedroom model. All cooking utensils and crockery are provided, but please note it can vary depending on the mobile home or the campsite (You can check what is provided in the selected mobile home by clicking on “show more info”). Exterior patio furniture including parasol are provided. Camping La Baume, L’Hippocampe, La Sirene and Vilanova Park impose restrictions of maximum 6-7 persons per booking even in 3 bedroom mobile homes. It also includes the access of the campsite facilities.

Question: Is Bed Linen provided or can we book it?

SPAIN
Bed Linen in Spain in 2020 will be charged at € 15.00 for a Double set & € 10.00 for a Single Set NB: There are NO Towels Included
Please Note It is not possible to hire Bed Linen when you are on site. Bed Linen needs to be ordered ASAP as there is a cut-off point 6 Weeks Before Your Arrival Date so please book it straight away ASAP.
If you have decided to take your own Bed Linen you will need to take Sheets & Pillowcases.(Fleece Blankets & Pillows are Provided by us on site)

Towel Packs are available to Hire in Spain only [Not available in France] A Towel Pack is € 14.00 a Pack [1 Beach, 1 Bath and 1 Hand Towel included in a Pack]

FRANCE
Bed Linen in France is charged at € 21.00 per Double and £ 14.00 per Single (you also get ONE Bath Sized Towel in a French Linen Single Pack and 2 in a French Double Pack) Please Note It is not possible to hire Bed Linen when you are on site. Bed Linen needs to be ordered ASAP as there is a cut-off point 6 Weeks Before Your Arrival Date so please book it straight away ASAP.

If you have decided to take your own Bed Linen you will need to take Sheets & Pillowcases. (Fleece Blankets & Pillows are Provided by us on site)

Question: Are Towels Provided?

Towel Packs are available to Hire in Spain Only A Spanish Towel Pack is € 14.00 a Pack [1 Beach, 1 Bath & 1 Hand Towel included in a Pack]

[Towel Packs are not available in France sorry] Please Note Towel Packs must be booked minimum 4 weeks before departure.

Question: Can we take our Dog/Pets?

Unfortunately we do not allow any Pets in our accommodation.

Question: Are the mobile homes air conditioned?

All our mobile homes except those situated at Chateau des Ormes, and Le Vieux Port have air conditioning.

Question: Do your mobile homes have decking?

Yes all our mobile homes have decking and most of our units are equipped with canopies or awnings. Please check if it features in the selected mobile home by clicking on « show more info ». By choosing your plot, you are guaranteed to have booked the accommodation with specific equipment.

Question: Do you have Representatives on Site?

Answer: Yes we do. We carefully select our representatives who we feel have a genuine love of the area in which they are living. We feel this provides a much better service in terms of professionalism, recommendations, timekeeping and assistance to our customers.

Question: Do you have a children’s club?

Answer: We do not run our own Kids Clubs however some of the Campsites we work with organise Daily Children’s Activities your children can use, these are usually only in July and August [Castell Montgri, Delfin Verde and La Sirene Kids Activities are in May & June also!]
Please see the Campsite’s Notice Boards or The Campsite Reception whilst you are on site for details.

Question: Can we Guarantee to be next to family and friends when booking more than one mobile home and can we choose our emplacement if we know where we would like to be placed?

Answer: Yes the New On-line Booking system will show you which EXACT PLOTS are available to Guarantee on THOSE EXACT DATES and you can view them on a Map of the Campsite. [Charges apply it is euros 7.00 per/night, per/Mobile Home to Guarantee a Plot]

If you are Booking more than one Mobile you will need to Book EACH Mobile Home separately
[Please use a Different Lead Name on Each Booking and if possible a different email address for each]
If you have any problems paying for your Booking/s just chose ‘Forgot Password’ and follow the on screen instructions this will allow you to view and PAY for that Booking.

We cannot take requests Re. Plots and Locations I’m afraid only the Plot Guarantees.
The Booking System will move any Bookings that do have not their plot guaranteed to make the most sales. So if it is important to you it’s advisable to pay the Plot Guarantee.

Question: How much is the Deposit?

Answer: The Deposit is Euros 125.00 p/week Booked [around £100.00 it is linked to the Exchange Rate]
so One Week is Euros 125.00. 8 Nights to 14 Nights is Euros 250.00 around £200.00],
15 Nights to 21 Nights is Euros 375.00 [around £300.00] etc.
The Balance is then Due 10 Weeks before Departure.

When a credit card payment is made, the card will be charged immediately.


ABTA - Travel with Confidence
We are a member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. The travel arrangements you buy from us aren’t covered by ABTA’s scheme of financial protection. Lifestyle Holidays Ltd, Unit D, 197-201 Cross Street, Sale, Cheshire, M33 7JR
Our Campsites: Castell Montgri | El Delfin Verde | Vilanova Park | Domaine des Ormes | La Baume | Bois de Valmarie | La Sirene | Hippocampe | Le Vieux Port | Cala Gogo | La Masia | Calella de Palafrugell | Playa Bara | Tucan |

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