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ABTA - Travel with Confidence
Lifestyle Caravan Holidays In Europe
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Tel:0161 962 7403
Outside Uk:0044 161 962 7403
Email:info@lifestyleholidays.co.uk
Caravan parks in France questions

 

Lifestyle Holidays Coronavirus Statement to Customers updated 10th May 2020

The Coronavirus epidemic has had a huge effect on all businesses but especially travel businesses with wide ranging European and UK restrictions of Travel.

Our first priority is to protect our customers and staff in these challenging times. For the safety of our employees we have also had to close our administration centres in Manchester, Netherlands and France.

We have one member of staff from each office working from home to answer emails and telephone calls where possible. Please note we would prefer you to email queries and questions as it is extremely difficult under these circumstances for telephone calls to be answered.

We have set out the answers to some frequently asked questions about our customers reservations below. We kindly ask all customer to only contact us once your balance payment is due.

Please check your emails for updates in government advice or decisions taken by the campsites will be notified this way. The restrictions in place prohibit us from telephoning or writing to customers.

1. Reservations up to 6th June.

We have cancelled all reservations up to 6th June . However some campsites have delayed their opening date beyond the 6th June date.

2. 2021 PRICE MATCH GUARANTEE

For all customers who booked and paid in full with us for 2020 we will PRICE MATCH INCLUDING ALL DISCOUNTS for the SAME DATES in 2021.

We already anticipate from our discussions with campsites an increase of up to 15% for Summer 2021 due to the losses incurred due to the pandemic.

It is very difficult for us to anticipate giving any new discounts in 2021 due to the losses incurred due to the pandemic.

The PRICE MATCH GUARANTEE will only be available for a short period until all affected customers for 2020 have been contacted.

We suggest all customers make their new reservation for 2021 at the earliest opportunity.

3. I Have been issued a CORONA VOUCHER how do I use it?

Please use our website to make your reservation. At the final payment page use the option ‘HOLD FOR 2 HOURS’ then either call us or send an email. We will then have both your previous booking and new booking details to complete the change and transfer your monies paid.

4. I am due to travel after 30th May.

Information is being updated frequently but we are assuming that holidays will go ahead unless otherwise advised.

5. I have paid in full but wish to cancel my booking

We do realise many customers will wish to cancel for 2020. We are happy to rebook you in for 2021 at the same prices for a short period.

6. I have paid in full but wish to cancel my booking but do not wish to rebook for 2021 just yet

If you are not in the position to rebook we can issue you a REFUND CREDIT NOTE for the amount you have paid to us. This is a legal credit note and acknowledges you as a Creditor to Lifestyle Holidays. In line with ABTA guidance the Refund Credit Note has a cash redemption date of 31st March 2021.

https://www.abta.com/news/coronavirus-outbreak

7. I have a booking and paid a deposit. Should I pay the balance?

If you choose to pay the balance and later the holiday cannot go ahead or you later decide to cancel then we will move the booking to 2021 under the PRICE MATCH GUARANTEE. Or if you prefer we can issue a REFUND CREDIT NOTE.

If you just wish to cancel and not complete the reservation by making the final payment on the due date then the reservation will be cancelled. As a goodwill gesture we will offer a future discount representing 50% of the deposit amount paid to us.

e.g   £200 deposit paid  = future £100 discount to be used on future booking

         €250 deposit paid = future €125 discount to be used on future booking

 

We thank you for the unbelievable patience showed so far in these extremely difficult time for all of us.

Stay safe and we hope to see you all again soon.

 

Question: Your prices are very competitive against the bigger Holiday Companies. How do you do it?

Answer: The three main reasons we are competitive are: 1. We feel we have to be able to get your attention. When Lifestyle Leisure SL was formed this was one of our main aims and we therefore planned our costs around being able to offer the same campsites in an equal standard of accommodation at a better price.

2. We sell direct to the customer and not through a Travel agent. There are no commission payments built into our prices. We feel that our holidays are specialist and we could not expect a travel agent to have the necessary knowledge of the campsites or accommodation to help in the booking process.

3. We are now a brochure less holiday, company. It is much cheaper for us to work and update our website regularly, than to print a brochure based on facts that are 12 month’s old by the time our customers see them. We also save on printing costs and postage which we feel we reflect in our prices.

Question: How do I make multiple bookings?

Answer: If you are Booking more than one Mobile you will need to Book EACH Mobile Home separately
[Please use a Different Lead Name on Each Booking and if possible a different email address for each]
If you have any problems paying for your Booking/s just chose ‘Forgot Password’ and follow the on screen instructions this will allow you to view and PAY for that Booking.

The New On-line Booking system will show you which EXACT PLOTS are available to Guarantee on THOSE EXACT DATES and you can view them on a Map of the Campsite. [Charges apply it is euros 7.00 per/night, per/Mobile Home to Guarantee a Plot]

We cannot take requests Re. Plots and Locations I’m afraid only the Plot Guarantees.
The Booking System will move any Bookings that do have not their plot guaranteed to make the most sales. So if it is important to you it’s advisable to pay the Plot Guarantee.

Question: What are your Open and Close Dates?

Answer:

Question: Can I request a brochure?

Answer: No we do not print them. If you feel there is something not covered in the literature on our website please let us know. If you feel you would like to see specific images please let us know. The internet enables us to update, change and review our sales policy in an instant. A brochure is limited by timescales to accuracy and print costs as to what we can show you about our holidays.We do print some in resort literature which can be picked up from our receptions at any of our campsites.

Questions: Do you own all your own mobile homes?

Answer: Mainly yes, Lifestyle Leisure SL own the majority of the accommodation we offer, but we also contract in accommodation direct from campsites who like ourselves who purchase the leading manufacturers mobile homes and only operate them for a maximum of 5 years. We also ensure that the same standards of customer service are offered by our partners.

Questions: Do you provide a BBQ?

Answer: Yes all our mobile homes come with BBQ either Gas or Charcoal depending on local fire restrictions.

Question: What is included in the price?

Answer: Our accommodations are equipped for 6 persons in a 2 bedroom model and 8 persons in 3 bedroom model. All cooking utensils and crockery are provided. Exterior patio furniture including parasol are provided. Camping La Baume, L’Hippocampe and La Sirene impose restrictions of maximum 6-7 persons per booking even in 3 bedroom mobile homes.

Question: Is Bed Linen provided or can we book it?

SPAIN
Bed Linen in Spain in 2020 will be charged at € 15.00 for a Double set & € 10.00 for a Single Set NB: There are NO Towels Included
Please Note It is not possible to hire Bed Linen when you are on site. Bed Linen needs to be ordered ASAP as there is a cut-off point 6 Weeks Before Your Arrival Date so please book it straight away ASAP
If you have decided to take your own Bed Linen you will need to take Sheets & Pillowcases.(Fleece Blankets & Pillows are Provided by us on site)

Towel Packs are available to Hire in Spain only [Not available in France] A Towel Pack is € 15.00 a Pack [1 Beach, 1 Bath and 1 Hand Towel included in a Pack]

FRANCE
Bed Linen in France is charged at € 21.00 per Double and £ 14.00 per Single (you also get ONE Bath Sized Towel in a French Linen Single Pack and 2 in a French Double Pack) Please Note It is not possible to hire Bed Linen when you are on site. Bed Linen needs to be ordered ASAP as there is a cut-off point 6 Weeks Before Your Arrival Date so please book it straight away ASAP

If you have decided to take your own Bed Linen you will need to take Sheets & Pillowcases.(Fleece Blankets & Pillows are Provided by us on site)

Question: Are Towels Provided?

Towel Packs are available to Hire in Spain Only A Spanish Towel Pack is € 15.00 a Pack [1 Beach, 1 Bath & 1 Hand Towel included in a Pack]

[Towel Packs are not available in France sorry] Please Note Towel Packs must be booked minimum 4 weeks before departure.

Question: Can we take our Dog/Pets?

Unfortunately we do not allow any Pets in our accommodation. Additional liability insurance against animal attack or allergic reaction is too prohibitive for the amount of requests we get for this service.

Question: Are the mobile homes air conditioned?

All our mobile homes except those situated at La Croix du Vieux Pont, Chateau des Ormes, and Le Vieux Port have air conditioning.

Question: Do your mobile homes have decking?

Yes all our mobile homes have decking.

Question: Do you have Representatives on Site?

Answer: Yes we do. We employ more mature Representatives who we feel have a genuine love of the area in which they are living. We feel this provides a much better service in terms of professionalism, recommendations, timekeeping and assistance to our customers.

Question: Do you have a children’s club?

Answer: We do not run our own Kids Clubs however some of the Campsites we work with organise Daily Children’s Activities your children can use, these are usually only in July and August [Castell Montgri and Delfin Verde Kids Activities are in May & June also!]
Please see the Campsite’s Notice Boards or The Campsite Reception whilst you are on site for details.

Question: Can we Guarantee to be next to family and friends when booking more than one mobile home and can we choose our emplacement if we know where we would like to be placed?

Answer: Yes the New On-line Booking system will show you which EXACT PLOTS are available to Guarantee on THOSE EXACT DATES and you can view them on a Map of the Campsite. [Charges apply it is euros 7.00 per/night, per/Mobile Home to Guarantee a Plot]

If you are Booking more than one Mobile you will need to Book EACH Mobile Home separately
[Please use a Different Lead Name on Each Booking and if possible a different email address for each]
If you have any problems paying for your Booking/s just chose ‘Forgot Password’ and follow the on screen instructions this will allow you to view and PAY for that Booking.

We cannot take requests Re. Plots and Locations I’m afraid only the Plot Guarantees.
The Booking System will move any Bookings that do have not their plot guaranteed to make the most sales. So if it is important to you it’s advisable to pay the Plot Guarantee.

Question: How much is the Deposit?

Answer: The Deposit is Euros 125.00 p/week Booked [around £100.00 it is linked to the Exchange Rate]
so One Week is Euros 125.00. 8 Nights to 14 Nights is Euros 250.00 around £200.00],
15 Nights to 21 Nights is Euros 375.00 [around £300.00] etc.
The Balance is then Due 10 Weeks before Departure

When a credit card payment is made, the card will be charged immediately.

Question: What is the UNITED KINGDOM GOVERNMENT BREXIT ADVICE?

Answer: The UNITED KINGDOM GOVERNMENT BREXIT ADVICE is as follows:
The rules for travel to most countries in Europe will change if the UK leaves the European Union (EU) with no deal.
The government has increased planning for a no deal EU Exit and is asking citizens to make sure they are also prepared.
UK passport holders should therefore check their passport to see whether it is valid for travel after 29 March 2019.
After the 29th March 2019 UK citizens should have six months left on their UK passport from the day of arrival, applicable to adult and child passports. If a passport had been renewed before its expiry date, extra months may have been added to the new passports expiry date. Any extra months on your passport over 10 years may not count towards the 6 months that should be remaining for travel to most countries in Europe. The new rules will apply to passports issued by the UK, Gibraltar, Guernsey, the Isle of Man and Jersey.Currently, UK passport holders can travel to all EU countries as long as they have enough remaining validity to cover the length of their stay, so it’s important to be aware of the above changes in a ‘no deal’ Brexit.

YOUR BREXIT QUESTIONS ANSWERED

We understand just how confusing everything surrounding Brexit has become. We’ve put together some information to answer all the questions you might have on how Brexit will affect your holiday.
Here are just a few things to help put your mind at rest and prepare you for the road ahead, whatever happens in the coming months.

Question: WILL MY PASSPORT BE VALID?

Answer: In the event of the UK leaving the EU without a deal, new rules will apply, meaning you’ll need to check your passport ahead of time.
The UK government recommends that travellers going to the EU after 29 March 2019 have six months left on their passport, and is also advising that any extra months which have been added to a 10 year passport will not be valid.
Not sure if this affects you? There’s a handy online passport checker you can fill in.
You can renew your passport online or by going to a Post Office with a Check and Send service. We’d recommend you don’t leave this to the last minute!

Question: DO I NEED A VISA?

Answer: It’s highly unlikely you’ll need a visa to travel to the EU after Brexit. The European Commission confirmed that, even after a no-deal exit, UK travellers can still visit the EU without a visa, providing the same is offered to European citizens visiting the UK. The European Commission has said that from 2021, after the transition period (if we leave with a deal) UK citizens will need to pay a fee of around 7 Euros for this visa exemption, similar to the US ESTA arrangement.

Question: HOW WILL IT AFFECT FERRIES?

Answer: Brexit will not affect the ability of ferries to sail between the UK and the rest of Europe. The Government has also set out that it wants to make no changes to passport controls for travel between the UK and the Continent. It’s worth noting, however, that ports are always busier during the holiday season and we recommend that you arrive in plenty of time for your sailing. It’s always a good idea to check with your ferry operator to assess whether delays will be likely.

Question: WILL FLIGHTS BE AFFECTED?

Answer: Whatever happens after 29 March 2019 when the UK is scheduled to leave the European Union, the EU Commission has confirmed that UK airlines will still be able to operate flights between the UK and the EU.
If a deal is agreed then we will be in a transition period, meaning everything will stay the same until the end of December 2020 and flights will continue as normal. And even if there is no deal, the EU has confirmed that flights will not be affected.

Question: CAN I USE MY DRIVING LICENCE?

Answer: Following a no-deal exit, UK travellers with a full UK driving licence looking to drive in the EU on or after 29 March 2019 may need to get an International Driving Permit (IDP). Check which permits you’ll need for each country, if you’re driving through a few countries, eg, driving through France and Spain you will require the 1949 IDP and the 1968 IDP. They cost £5.50 and larger Post Office branches will start selling them from 1st February.

Question: WILL I NEED A GREEN CARD?

Answer: A no-deal exit would leave drivers needing to have proof of insurance known as a Green Card. Although European insurance authorities agreed to waive the need for Green Cards in the event of a no-deal Brexit in May 2018, it has not been confirmed by the European Commission. A Green Card is free and is obtained by contacting your vehicle insurance provider.

Question: DO I NEED TRAVEL INSURANCE?

Answer: ABTA advises holidaymakers to make sure they have appropriate travel insurance, even with a valid EHIC card. But, following a no-deal exit, this advice is essential. We’d always recommend you check any insurance covers your current medical conditions and any previous medical history is clearly noted. If you have an annual policy, make sure you check the Terms and Conditions and contact your insurance provider if you need to make any updates.

Question: WILL MY EHIC BE ACCEPTED?

Answer: The one area that will significantly alter, should we have a no-deal exit, is our reciprocal health arrangements with Europe. The European Health Insurance Card (EHIC) allows EU citizens to receive state medical care when they are within the EU. In the event of a no-deal Brexit, UK registered EHICs will no longer be valid, so you won’t be able to rely on this, should you suffer an injury or illness when you’re away.
If a deal is agreed, there will be a transition period between 29 March 2019 and 31 December 2020, during which time all EU law will continue to apply in the UK. That would mean you’ll still be able to use your card.


ABTA - Travel with Confidence
We are a member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. The travel arrangements you buy from us aren’t covered by ABTA’s scheme of financial protection. Lifestyle Holidays Ltd, Unit D, 197-201 Cross Street, Sale, Cheshire, M33 7JR
Our Campsites: Castell Montgri | El Delfin Verde | Vilanova Park | Domaine des Ormes | La Baume | Bois de Valmarie | La Sirene | Hippocampe | Le Vieux Port | Cala Gogo | La Masia | La Siesta | Playa Bara | Tucan | Les Pins

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