Frequently asked questions

The three main reasons we are competitive are:
1. We feel we have to be able to get your attention. When Lifestyle Holidays Ltd was formed this was one of our main aims and we therefore planned our costs around being able to offer the same campsites in an equal standard of accommodation at a better price.

2. We sell direct to the customer and not through a Travel agent. There are no commission payments built into our prices. We feel that our holidays are specialist and we could not expect a travel agent to have the necessary knowledge of the campsites or accommodation to help in the booking process. To thank all our returning customers for their loyalty, we now offer a 10% discount.

3. By running a cost effective business, we save on expenses that nowadays are not essential. Our website will give you all up to date information you might need, we do not print brochure as they quickly become outdated. The protection of the environment is also very important to us. By not printing brochures, we then reduce our impact on the planet.

Camping holidays have been popular and carefree last summer. And although covid-19 is still around, we believe that this summer demand for camping holidays will again be high. For even more peace of mind, from 1st January 2022, we are offering the unique Covid guarantee for our accommodations for the summer of 2022:

Covid Guarantee

4 weeks - 2 week before arrival

If you face one of these COVID related travel restrictions from day 28 to day 14 before arrival, the Covid Guarantee does apply: 

• Restricted or non permitted travel from your home country or local area, making it impossible to leave your country even if you have a EU Digital COVID certificate.

• Restricted or non permitted entry to your destination country/area or transit country, making it impossible to enter your final holiday destination even if you have a EU Digital COVID certificate.

• Quarantine restriction are in place in your destination country.

If any of the above COVID related travel restrictions are newly declared during 13 days - 1 days (at noon) prior to arrival, you will also be covered by the Covid Guarantee.

The Covid Guarantee does not apply if:

• due to your (non) vaccinated status you (or any >12 years old in your party) must quarantine. 

• there is negative travel advice but you can travel with a EU Digital COVID certificate without quarantine restriction

• you cancel your reservation 13 – 1 day before arrival because of COVID concerns.

Please note: 

• Travel restrictions must be in place on the day of notification, in order to use either the rebook, voucher or refund option 

• If you wish to cancel or amend your holiday more than 28 days before arrival, the usual terms and conditions apply.

• If you choose to rebook and the amended holiday is cheaper, we will charge the then current cancellation fee on the difference in price. 

• We recommend a cancellation insurance that also covers you if you have to cancel because you, or one of your travelling companions, has Covid 19.

You can choose one of the below options:

Full refund

If your holiday can´t go ahead due to one of the above mentioned COVID related travel restrictions, we guarantee a full refund within 28 working days. This guarantee applies to new bookings for the 2022 season made from 1st January 2022 onwards.

Rebooking free of charge

If you’re unable to travel due to the above COVID related travel restrictions, you have the option to rebook your holiday to one of our other top campsites or to another date without any amendment fee.  

If you are Booking more than one Mobile you will need to Book EACH Mobile Home separately. (Please use a Different Lead Name on Each Booking and if possible a different email address for each)
If you have any problems paying for your Booking/s just chose ‘Forgot Password’ and follow the on screen instructions this will allow you to view and PAY for that Booking.

The New On-line Booking system will show you which EXACT PLOTS are available to Guarantee on THOSE EXACT DATES and you can view them on a Map of the Campsite. (Charges apply it is euros 7.00 per/night, per/Mobile Home to Guarantee a Plot)

We cannot take requests Re. Plots and Locations I’m afraid only the Plot Guarantees.
The Booking System will move any Bookings that do have not their plot guaranteed to make the most sales. So if it is important to you it’s advisable to pay the Plot Guarantee.

La Sirene: 16 Apr - 17 Sep
L'Hippocampe: 16 Apr - 17 Sep
Bois de Valmarie: 16 Apr - 17 Sep
La Baume: 9 Apr - 17 Sep
Le Vieux Port: 21 May - 24 Sep
Les Ormes: 8 Apr - 13 Nov
Castell Montgri: 20 May - 18 Sep
Cala GoGo: 16 Apr - 17 Sep
Calella de Palafrugell: 26 Mar - 18 Sep
Tucan: 26 Mar - 25 Sep
La Masia: 16 Apr - 25 Sep
Vilanova Park: 26 Mar - 24 Sep
Playa Bara: 9 Apr - 25 Sep

No, sorry we do not print them. If you feel there is something not covered in the literature or pictures on our website, please let us know. Our website enables us to update, change and review our sales policy in an instant. And by not printing brochures, it is a step towards reaffirming our environment protection awareness.

Mainly yes, Lifestyle Holidays Ltd own the majority of the accommodation we offer, but we also contract in accommodation direct from campsites who like ourselves who purchase the leading manufacturers mobile homes and only operate them for a maximum of 5 years. We also ensure that the same standards of customer service are offered by our partners.

Yes all our mobile homes come with BBQ either Gas or Charcoal depending on local fire restrictions.

Our accommodations are equipped for 6 persons in a 2 bedroom model and 8 persons in 3 bedroom model. All cooking utensils and crockery are provided, but please note it can vary depending on the mobile home or the campsite (You can check what is provided in the selected mobile home by clicking on “show more info”). Exterior patio furniture including parasol are provided. Camping La Baume, L’Hippocampe, La Sirene and Vilanova Park impose restrictions of maximum 6-7 persons per booking even in 3 bedroom mobile homes. It also includes the access of the campsite facilities.

SPAIN

Bed Linen in Spain in 2020 will be charged at € 15.00 for a Double set & € 10.00 for a Single Set NB: There are NO Towels Included

Please Note It is not possible to hire Bed Linen when you are on site. Bed Linen needs to be ordered ASAP as there is a cut-off point 6 Weeks Before Your Arrival Date so please book it straight away ASAP.

If you have decided to take your own Bed Linen you will need to take Sheets & Pillowcases.(Fleece Blankets & Pillows are Provided by us on site)

Towel Packs are available to Hire in Spain only [Not available in France] A Towel Pack is € 14.00 a Pack (1 Beach, 1 Bath and 1 Hand Towel included in a Pack)

FRANCE

Bed Linen in France is charged at € 21.00 per Double and £ 14.00 per Single (you also get ONE Bath Sized Towel in a French Linen Single Pack and 2 in a French Double Pack) Please Note It is not possible to hire Bed Linen when you are on site.

Bed Linen needs to be ordered ASAP as there is a cut-off point 6 Weeks Before Your Arrival Date so please book it straight away ASAP.

If you have decided to take your own Bed Linen you will need to take Sheets & Pillowcases. (Fleece Blankets & Pillows are Provided by us on site)

Towel Packs are available to Hire in Spain Only A Spanish Towel Pack is € 14.00 a Pack (1 Beach, 1 Bath & 1 Hand Towel included in a Pack)

(Towel Packs are not available in France sorry) Please Note Towel Packs must be booked minimum 4 weeks before departure.

Unfortunately we do not allow any pets in our accommodation.

All our mobile homes except those situated at Chateau des Ormes, and Le Vieux Port have air conditioning.

Yes all our mobile homes have decking and most of our units are equipped with canopies or awnings. By choosing your plot, you are guaranteed to have booked the accommodation with specific equipment.

Yes we do. We carefully select our representatives who we feel have a genuine love of the area in which they are living. We feel this provides a much better service in terms of professionalism, recommendations, timekeeping and assistance to our customers.

We do not run our own Kids Clubs however some of the Campsites we work with organise Daily Children’s Activities your children can use, these are usually only in July and August (Castell Montgri, Delfin Verde and La Sirene Kids Activities are in May & June also!)

Please see the Campsite’s Notice Boards or The Campsite Reception whilst you are on site for details.

Yes the New On-line Booking system will show you which EXACT PLOTS are available to Guarantee on THOSE EXACT DATES and you can view them on a Map of the Campsite. (Charges apply it is euros 7.00 per/night, per/Mobile Home to Guarantee a Plot)

If you are Booking more than one Mobile you will need to Book EACH Mobile Home separately (Please use a Different Lead Name on Each Booking and if possible a different email address for each) If you have any problems paying for your Booking/s just chose ‘Forgot Password’ and follow the on screen instructions this will allow you to view and PAY for that Booking.

We cannot take requests Re. Plots and Locations I’m afraid only the Plot Guarantees. The Booking System will move any Bookings that do have not their plot guaranteed to make the most sales. So if it is important to you it’s advisable to pay the Plot Guarantee.

The Deposit is Euros 125.00 p/week Booked (around £100.00 it is linked to the Exchange Rate) so One Week is Euros 125.00. 8 Nights to 14 Nights is Euros 250.00 (around £200.00), 15 Nights to 21 Nights is Euros 375.00 (around £300.00) etc. The Balance is then Due 10 Weeks before Departure.

When a credit card payment is made, the card will be charged immediately.