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Lifestyle Caravan Holidays In Europe
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Tel:0161 962 7403
Outside Uk:0044 161 962 7403
Email:info@lifestyleholidays.co.uk
Caravan parks in France questions

 

Lifestyle Holidays Coronavirus Statement to Customers updated 26 July 2020

 

Update following the UK Government 14 Day Quarantine for travellers returning from SPAIN Announcement 26 July.

There is now a 14 Day Quarantine on Return to the UK in place for travellers returning from SPAIN 26 July or after.

 

 

1 I live in the UK and have a Booking in SPAIN and have PAID IN FULL and I am Due to Arrive After 26 July, in August or in September 2020 – What are my Options?

 

i – Move to a French Campsite in 2020If it is possible for you we can look to move your booking to one of our French campsites.

Please note if you have Flights booked you should contact your Airline ASAP to discuss your options.

It is likely that any flights you have booked will still be going ahead so your options to change/amend may be limited.

 

ii – Re-Book in 2021If you have Paid in Full for your 2020 Booking you can Re-Book for 2021, you can transfer over the Full Payment made to us on your 2020 Reservation to Re-Book 2021

You can Re-Book 2021 online as normal Weekdays Mon-Fri (09:00 – 16:00) AND chose the HOLD FOR TWO HOURS option on the final Payment Page. Please leave a memo that you have a 2020 Booking and would like to move it to this 2021 Booking or email us after that you have booked asking us to credit the Balance from your 2020 Booking, you can try to call during office hours Mon-Fri 09:00 – 16:00 to re-book but lines will be extremely busy.

 

iii Refund? Please Note No Refunds are Possible as we are under Force Majeure Conditions ie the matter is completely out of our control. If neither of the two options above are suitable for you we can issue a REFUND CREDIT NOTE (RCN) which can be used against a booking for 2021 or 2022. This is a Legal Credit Note and acknowledges you as a Creditor to Lifestyle Holidays. In line with ABTA guidance the Refund Credit Note has a Cash Redemption Date of 31 March 2021.

 

 

2 I live in the UK and have a Booking in SPAIN and have Paid the Deposit only and I am Due to Arrive After 26 July, in August or in September 2020 – What are my Options?

 

We can Cancel the 2020 Booking and Note a Credit 50% of your Deposit AND ANY EXTRA Payments you made to re-book in 2021.

The Deposit is unfortunately Non-Refundable. We will as a gesture note on your cancelled 2020 Booking 50% of the Deposit Paid if you re-book for 2021 at a later stage. [eg if you paid Euros 250 Deposit in 2020 and Cancel the 2020 Booking we will note a Credit of Euros 125 if you re-book in 2021]

If you would like to cancel the Booking and have the 50% Credit Noted please email us ASAP

 

 

3 I have a Booking in FRANCE in August or in September 2020 and Deposit Paid, Should I Pay the Balance?

 

As there are now No Travel Restrictions or Quarantines in place for France in line with our Terms and Conditions the Deposit on your 2020 booking is unfortunately Non-Refundable. We will as a gesture note on your cancelled 2020 Booking 50% of the Deposit Paid if you re-book for 2021 at a later stage. [eg if you paid Euros 250 Deposit in 2020 and Cancel the 2020 Booking we will note a Credit of Euros 125 if you re-book in 2021]

 

How long do I have to Decide? You have up to 28 Days before your Arrival Date to email us you would like to cancel and have the 50% Deposit Credit noted if you re-book 2021. Any Bookings with a Balance Due beyond this 28 Days Point will automatically be cancelled.

 

 

4 I have a Booking in FRANCE in August or September PAID IN FULL but wish to cancel my 2020 Booking and Re-Book for 2021.

 

If your Booking is outside of 28 Days of your Arrival Date you can move your Booking to 2021. If your Arrival Date is within 28 Days as there are now No Travel Restrictions or Quarantines in place for France in line with our Terms and Conditions the Monies on your 2020 Booking are Non-Refundable.

 

If your Booking is outside of 28 Days of arrival and you are re-booking 2021 if the 2021 Booking is cheaper than your 2020 Booking no Refunds are possible.

 

If your Booking is outside of 28 Days of your arrival you can Re-Book 2021 online now and Pay the Deposit as normal (within 2 hours or the booking will Decline) Please leave a memo you have a 2020 Booking and would like to move it to this 2021 Booking or email us after you have booked and paid the Deposit asking us to credit the Balance from your 2020 Booking.

 

 

5 I have a Booking in FRANCE Paid in Full Arriving After 26 July or in August or September but wish to cancel my booking and not Re-Book for 2021.

 

We do realise some customers may wish to cancel their 2020 Boking.

As there are now No Travel Restrictions or Quarantines in place for France after 06 July in line with our Terms and Conditions the monies on your 2020 booking are unfortunately Non-Refundable. If you decide not to travel to France you should contact your Travel Insurer.

 

 

Why can’t I have my money back, where has it gone? In simple terms the Campsites are open from July 2020 and we have had to pay them, we also have to pay Mobile Home Manufacturers and Winter Maintenance Teams, Staff and all other Associated Costs running a Business and none of these monies paid out are coming back in to the company.

 

What is a Refund Credit Note (RCN)?

This is a Legal Credit Note and acknowledges you as a Creditor to Lifestyle Holidays. In line with ABTA guidance the Refund Credit Note has a Cash Redemption Date of 31 March 2021.

 

There is now a 14 Day Quarantine Rule in place for travellers returning from Spain.

Please see Point 1 and 2 in RED for Spain above.

 

But my Flights have been cancelled? If your flights have been cancelled we can look at alternative Dates and Campsites in 2020 you can check with your airline or alternative Airlines what availability they have. If you cannot find alternative dates and you took our advice on booking and bought Travel Insurance you should contact your Insurer.

 

Lifestyle Holidays Ltd. Is an Accommodation Provider the contract that we have is to provide Accommodation at the Campsite booked. Method of Transport does not relate to your contract with us. If a flight is cancelled other Operators can be booked or alternative arrangements via road or rail can be made. There are currently no Government restrictions stopping travel to or from Spain or France.

 

 

6. I emailed you some time ago to change my booking now your Policy has changed, why can’t I have what was previously offered?

 

Our Policy has had to change at each stage during the Pandemic, we have had to update and react to the situation as it unfolds.

 

Customers who had Bookings in April, May and June were unable to travel due to Government Restrictions across Europe and the Campsites not being open, their situation is different to your July, August and September Bookings, the Campsites are now all opening in late June early July and travel restrictions across Europe are being lifted and our Policy has fell in line with these developments.

 

 

CAMPSITE PROTOCOLS

 

All facilities including OUTDOOR SWIMMING POOLS will be open and available for use.

All Restaurants, Bars, Take Away, Supermarkets will be open and available for use.

All Beaches are open and available for use.

Each campsite is following their national guidelines on safe operations. Please read the statements from the campsites themselves on how they will be operating.

CASTELL MONTGRI    

https://www.camping-castellmontgri.com/en/coronavirus-info/

EL DELFIN VERDE    

https://www.eldelfinverde.com/en/dolficaresaboutyou/

LA SIRENE, L’HIPPOCAMPE, BOIS DE VALMARIE

https://www.camping-lasirene.fr/en/news/coronavirus-covid19     

CALA GOGO          

https://www.calagogo.es/en/safe-holidays/

CAMPING TUCAN

https://www.campingtucan.com/en/safe-holidays/

LA SIESTA          

http://www.campinglasiesta.com/uploads/docs/booking_condition_en.pdf

VILANOVA PARK       

https://www.vilanovapark.com/en/

PARK PLAYA BARA    

https://www.barapark.es/en/covid-prevention/

LA BAUME           

http://www.labaume-lapalmeraie.com/en/the-campsite-is-open-a51.php

LE VIEUX PORT      

https://www.levieuxport.com/en/blog/June-the-2nd-Opening-of-the-campsite-at-last

LES ORMES          

https://www.lesormes.com/en/holidays-and-stays/special-offers/situation-about-the-opening-on-the-12th-of-june

 

 

LIFESTYLE HOLIDAYS OPERATIONS – SUMMER 2020

 

We will not be operating the normal staffing levels due to the lower occupancy at the campsites. Some of our Representatives may be covering two or more campsites. For 2020 customers should expect to use telephone reception services.

 

CLEANING

Local governments have increased the protocols for cleaning of accommodation between customers.

Our cleaning deposit system will remain however we will need to allocate additional cleaning time for our staff so that all surfaces in the accommodations are sanitized.

CHECK IN TIME WILL BE FROM 5PM

Of course we will endeavour to get the accommodation ready as quickly and safely as possible.

Of Staff will be wearing PPE whilst cleaning and showing customers to accommodations.

You can be assured it will be thoroughly cleaned before your arrival. We’ll disinfect all frequently touched areas. Our Representatives will wear appropriate PPE.

 

BED LINEN & TOWELS

Please check you booking and ensure if you are flying to Spain or France that you have pre ordered your linen packs. Please note Linen is not supplied as standard. Any pre ordered packs with be in your accommodation in plastic sealed bags.

At the end of you stay our staff will provide plastic bags to place all used bed linen and towels.

We request that all customers who are driving to the campsites bring their own bed linen and towels.

We recommend that all customer bring their own pillow cases even those that have pre ordered bed linen.

As we have missed the early part of the season we will be removing from accommodation all blankets. We will have a supply of freshly laundered blankets for customers use upon request. It is very unlikely that blankets will need to be used until September.

Linen hire on day of arrival will be extremely limited and may result in you needing to purchase line from a local supermarket if not pre booked. Please check your invoice and Ticket email to make sure you have pre booked and paid for bed linen if required.

 

CHECK IN

Our staff may escort you at a safe distance to your accommodation but will not enter the accommodation upon your arrival. They will arrange a time to pop back to make sure everything is ok and to collect the deposit.

Please check emails prior to your holiday as some campsites may require pre-registration so that you do not need to enter the main campsite reception upon arrival.

 

COMMUNICATION

We have advised our staff that personal interaction with our customers for this year should be kept to a minimum. Therefore we will issue you mobile telephone number contacts with our campsite staff and resort office to answer any questions you may have.

 

 

 

Question: Your prices are very competitive against the bigger Holiday Companies. How do you do it?

Answer: The three main reasons we are competitive are: 1. We feel we have to be able to get your attention. When Lifestyle Leisure SL was formed this was one of our main aims and we therefore planned our costs around being able to offer the same campsites in an equal standard of accommodation at a better price.

2. We sell direct to the customer and not through a Travel agent. There are no commission payments built into our prices. We feel that our holidays are specialist and we could not expect a travel agent to have the necessary knowledge of the campsites or accommodation to help in the booking process.

3. We are now a brochure less holiday, company. It is much cheaper for us to work and update our website regularly, than to print a brochure based on facts that are 12 month’s old by the time our customers see them. We also save on printing costs and postage which we feel we reflect in our prices.

Question: How do I make multiple bookings?

Answer: If you are Booking more than one Mobile you will need to Book EACH Mobile Home separately
[Please use a Different Lead Name on Each Booking and if possible a different email address for each]
If you have any problems paying for your Booking/s just chose ‘Forgot Password’ and follow the on screen instructions this will allow you to view and PAY for that Booking.

The New On-line Booking system will show you which EXACT PLOTS are available to Guarantee on THOSE EXACT DATES and you can view them on a Map of the Campsite. [Charges apply it is euros 7.00 per/night, per/Mobile Home to Guarantee a Plot]

We cannot take requests Re. Plots and Locations I’m afraid only the Plot Guarantees.
The Booking System will move any Bookings that do have not their plot guaranteed to make the most sales. So if it is important to you it’s advisable to pay the Plot Guarantee.

Question: What are your Open and Close Dates?

Answer:

Question: Can I request a brochure?

Answer: No we do not print them. If you feel there is something not covered in the literature on our website please let us know. If you feel you would like to see specific images please let us know. The internet enables us to update, change and review our sales policy in an instant. A brochure is limited by timescales to accuracy and print costs as to what we can show you about our holidays.We do print some in resort literature which can be picked up from our receptions at any of our campsites.

Questions: Do you own all your own mobile homes?

Answer: Mainly yes, Lifestyle Leisure SL own the majority of the accommodation we offer, but we also contract in accommodation direct from campsites who like ourselves who purchase the leading manufacturers mobile homes and only operate them for a maximum of 5 years. We also ensure that the same standards of customer service are offered by our partners.

Questions: Do you provide a BBQ?

Answer: Yes all our mobile homes come with BBQ either Gas or Charcoal depending on local fire restrictions.

Question: What is included in the price?

Answer: Our accommodations are equipped for 6 persons in a 2 bedroom model and 8 persons in 3 bedroom model. All cooking utensils and crockery are provided. Exterior patio furniture including parasol are provided. Camping La Baume, L’Hippocampe and La Sirene impose restrictions of maximum 6-7 persons per booking even in 3 bedroom mobile homes.

Question: Is Bed Linen provided or can we book it?

SPAIN
Bed Linen in Spain in 2020 will be charged at € 15.00 for a Double set & € 10.00 for a Single Set NB: There are NO Towels Included
Please Note It is not possible to hire Bed Linen when you are on site. Bed Linen needs to be ordered ASAP as there is a cut-off point 6 Weeks Before Your Arrival Date so please book it straight away ASAP
If you have decided to take your own Bed Linen you will need to take Sheets & Pillowcases.(Fleece Blankets & Pillows are Provided by us on site)

Towel Packs are available to Hire in Spain only [Not available in France] A Towel Pack is € 15.00 a Pack [1 Beach, 1 Bath and 1 Hand Towel included in a Pack]

FRANCE
Bed Linen in France is charged at € 21.00 per Double and £ 14.00 per Single (you also get ONE Bath Sized Towel in a French Linen Single Pack and 2 in a French Double Pack) Please Note It is not possible to hire Bed Linen when you are on site. Bed Linen needs to be ordered ASAP as there is a cut-off point 6 Weeks Before Your Arrival Date so please book it straight away ASAP

If you have decided to take your own Bed Linen you will need to take Sheets & Pillowcases.(Fleece Blankets & Pillows are Provided by us on site)

Question: Are Towels Provided?

Towel Packs are available to Hire in Spain Only A Spanish Towel Pack is € 15.00 a Pack [1 Beach, 1 Bath & 1 Hand Towel included in a Pack]

[Towel Packs are not available in France sorry] Please Note Towel Packs must be booked minimum 4 weeks before departure.

Question: Can we take our Dog/Pets?

Unfortunately we do not allow any Pets in our accommodation. Additional liability insurance against animal attack or allergic reaction is too prohibitive for the amount of requests we get for this service.

Question: Are the mobile homes air conditioned?

All our mobile homes except those situated at La Croix du Vieux Pont, Chateau des Ormes, and Le Vieux Port have air conditioning.

Question: Do your mobile homes have decking?

Yes all our mobile homes have decking.

Question: Do you have Representatives on Site?

Answer: Yes we do. We employ more mature Representatives who we feel have a genuine love of the area in which they are living. We feel this provides a much better service in terms of professionalism, recommendations, timekeeping and assistance to our customers.

Question: Do you have a children’s club?

Answer: We do not run our own Kids Clubs however some of the Campsites we work with organise Daily Children’s Activities your children can use, these are usually only in July and August [Castell Montgri and Delfin Verde Kids Activities are in May & June also!]
Please see the Campsite’s Notice Boards or The Campsite Reception whilst you are on site for details.

Question: Can we Guarantee to be next to family and friends when booking more than one mobile home and can we choose our emplacement if we know where we would like to be placed?

Answer: Yes the New On-line Booking system will show you which EXACT PLOTS are available to Guarantee on THOSE EXACT DATES and you can view them on a Map of the Campsite. [Charges apply it is euros 7.00 per/night, per/Mobile Home to Guarantee a Plot]

If you are Booking more than one Mobile you will need to Book EACH Mobile Home separately
[Please use a Different Lead Name on Each Booking and if possible a different email address for each]
If you have any problems paying for your Booking/s just chose ‘Forgot Password’ and follow the on screen instructions this will allow you to view and PAY for that Booking.

We cannot take requests Re. Plots and Locations I’m afraid only the Plot Guarantees.
The Booking System will move any Bookings that do have not their plot guaranteed to make the most sales. So if it is important to you it’s advisable to pay the Plot Guarantee.

Question: How much is the Deposit?

Answer: The Deposit is Euros 125.00 p/week Booked [around £100.00 it is linked to the Exchange Rate]
so One Week is Euros 125.00. 8 Nights to 14 Nights is Euros 250.00 around £200.00],
15 Nights to 21 Nights is Euros 375.00 [around £300.00] etc.
The Balance is then Due 10 Weeks before Departure

When a credit card payment is made, the card will be charged immediately.

Question: What is the UNITED KINGDOM GOVERNMENT BREXIT ADVICE?

Answer: The UNITED KINGDOM GOVERNMENT BREXIT ADVICE is as follows:
The rules for travel to most countries in Europe will change if the UK leaves the European Union (EU) with no deal.
The government has increased planning for a no deal EU Exit and is asking citizens to make sure they are also prepared.
UK passport holders should therefore check their passport to see whether it is valid for travel after 29 March 2019.
After the 29th March 2019 UK citizens should have six months left on their UK passport from the day of arrival, applicable to adult and child passports. If a passport had been renewed before its expiry date, extra months may have been added to the new passports expiry date. Any extra months on your passport over 10 years may not count towards the 6 months that should be remaining for travel to most countries in Europe. The new rules will apply to passports issued by the UK, Gibraltar, Guernsey, the Isle of Man and Jersey.Currently, UK passport holders can travel to all EU countries as long as they have enough remaining validity to cover the length of their stay, so it’s important to be aware of the above changes in a ‘no deal’ Brexit.

YOUR BREXIT QUESTIONS ANSWERED

We understand just how confusing everything surrounding Brexit has become. We’ve put together some information to answer all the questions you might have on how Brexit will affect your holiday.
Here are just a few things to help put your mind at rest and prepare you for the road ahead, whatever happens in the coming months.

Question: WILL MY PASSPORT BE VALID?

Answer: In the event of the UK leaving the EU without a deal, new rules will apply, meaning you’ll need to check your passport ahead of time.
The UK government recommends that travellers going to the EU after 29 March 2019 have six months left on their passport, and is also advising that any extra months which have been added to a 10 year passport will not be valid.
Not sure if this affects you? There’s a handy online passport checker you can fill in.
You can renew your passport online or by going to a Post Office with a Check and Send service. We’d recommend you don’t leave this to the last minute!

Question: DO I NEED A VISA?

Answer: It’s highly unlikely you’ll need a visa to travel to the EU after Brexit. The European Commission confirmed that, even after a no-deal exit, UK travellers can still visit the EU without a visa, providing the same is offered to European citizens visiting the UK. The European Commission has said that from 2021, after the transition period (if we leave with a deal) UK citizens will need to pay a fee of around 7 Euros for this visa exemption, similar to the US ESTA arrangement.

Question: HOW WILL IT AFFECT FERRIES?

Answer: Brexit will not affect the ability of ferries to sail between the UK and the rest of Europe. The Government has also set out that it wants to make no changes to passport controls for travel between the UK and the Continent. It’s worth noting, however, that ports are always busier during the holiday season and we recommend that you arrive in plenty of time for your sailing. It’s always a good idea to check with your ferry operator to assess whether delays will be likely.

Question: WILL FLIGHTS BE AFFECTED?

Answer: Whatever happens after 29 March 2019 when the UK is scheduled to leave the European Union, the EU Commission has confirmed that UK airlines will still be able to operate flights between the UK and the EU.
If a deal is agreed then we will be in a transition period, meaning everything will stay the same until the end of December 2020 and flights will continue as normal. And even if there is no deal, the EU has confirmed that flights will not be affected.

Question: CAN I USE MY DRIVING LICENCE?

Answer: Following a no-deal exit, UK travellers with a full UK driving licence looking to drive in the EU on or after 29 March 2019 may need to get an International Driving Permit (IDP). Check which permits you’ll need for each country, if you’re driving through a few countries, eg, driving through France and Spain you will require the 1949 IDP and the 1968 IDP. They cost £5.50 and larger Post Office branches will start selling them from 1st February.

Question: WILL I NEED A GREEN CARD?

Answer: A no-deal exit would leave drivers needing to have proof of insurance known as a Green Card. Although European insurance authorities agreed to waive the need for Green Cards in the event of a no-deal Brexit in May 2018, it has not been confirmed by the European Commission. A Green Card is free and is obtained by contacting your vehicle insurance provider.

Question: DO I NEED TRAVEL INSURANCE?

Answer: ABTA advises holidaymakers to make sure they have appropriate travel insurance, even with a valid EHIC card. But, following a no-deal exit, this advice is essential. We’d always recommend you check any insurance covers your current medical conditions and any previous medical history is clearly noted. If you have an annual policy, make sure you check the Terms and Conditions and contact your insurance provider if you need to make any updates.

Question: WILL MY EHIC BE ACCEPTED?

Answer: The one area that will significantly alter, should we have a no-deal exit, is our reciprocal health arrangements with Europe. The European Health Insurance Card (EHIC) allows EU citizens to receive state medical care when they are within the EU. In the event of a no-deal Brexit, UK registered EHICs will no longer be valid, so you won’t be able to rely on this, should you suffer an injury or illness when you’re away.
If a deal is agreed, there will be a transition period between 29 March 2019 and 31 December 2020, during which time all EU law will continue to apply in the UK. That would mean you’ll still be able to use your card.


ABTA - Travel with Confidence
We are a member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. The travel arrangements you buy from us aren’t covered by ABTA’s scheme of financial protection. Lifestyle Holidays Ltd, Unit D, 197-201 Cross Street, Sale, Cheshire, M33 7JR
Our Campsites: Castell Montgri | El Delfin Verde | Vilanova Park | Domaine des Ormes | La Baume | Bois de Valmarie | La Sirene | Hippocampe | Le Vieux Port | Cala Gogo | La Masia | La Siesta | Playa Bara | Tucan | Les Pins

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