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ABTA - Travel with Confidence
Lifestyle Caravan Holidays In Europe
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Tel:0161 962 7403
Outside Uk:0044 161 962 7403
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Lifestyle Holidays Coronavirus Statement to Customers

Updated: 25th March 2020 | 15:00

The Coronavirus epidemic has had a huge effect on all businesses but especially travel businesses with wide ranging European and UK restrictions of Travel.

Our first priority is to protect our customers and staff in these challenging times. At the moment we are following Government FCO advice in relation to Travel Restrictions. If a travel restriction is in place for either UK, France or Spain we cannot operate our scheduled program.

For the safety of our employees we have also had to close our administration centres in Manchester, Netherlands and France.

We have adopted skeleton staffing working from home to answer emails and telephone calls where possible. Please note we would prefer you to email queries and questions as it is extremely difficult under these circumstances for telephone calls to be answered. The vast majority of our team have been Furloughed under the Job Retention Scheme until we start to see travel restrictions lifted.

We are currently dealing with cancellations that have been forced due to the travel restrictions in place up to the end of April.

We have set out the answers to some frequently asked questions about our customers reservations below. We kindly ask all customer to only contact us once your balance payment is due.

Please check your emails for updates in government advice or decisions taken by the campsites will be notified this way. The restrictions in place prohibit us from telephoning or writing to customers.

1. What if my reservation is cancelled because of the travel bans ?

We will contact all customers who have bookings that cannot operate due to the travel restrictions. You will be given the option to rebook for later in 2020 or 2021. If you are not in the position to make a rebooking we will issue a credit voucher to use on a Lifestyle Holiday valid until the end of 2022.

2. I have a booking and paid a deposit. Should I pay the balance?

In light of the current unknown situation we appreciate that this is a difficult decision to make. For this reason we have relaxed our balance due dates from 10 weeks before departure to 6 weeks before departure. If you pay your balance and then we need to cancel the reservation because of revised government travel bans then the instruction above in point 1 would apply to your reservation and we will issue a credit voucher for the full amount paid to be used either later in 2020 or in 2021 or 2022. If you are not happy to receive a credit voucher we would recommend you check your travel insurance policy. Some travel insurance policies include cancellation cover for government instruction not to travel.

3. I am still not sure I should pay the balance 6 weeks before departure?

We understand some customers will not want to or be in the position to pay a balance even at 6 weeks before departure. If we do not receive the balance payment we will revert to the booking conditions and cancel the reservation at no cancellation cost. Deposits will not be refunded or credit notes issued.

4. What if my reservation is cancelled because a campsite is closed but the travel ban has been lifted?

We would look to offer a reasonable alternative i.e. different campsite that is operating. If this is acceptable we will transfer your booking at no charge. We will also offer to move the booking to the same campsite in 2021. If the change is not acceptable to you we will cancel your reservation and we will issue a credit voucher for the full amount paid to be used either later in 2020 or in 2021 or 2022. No additional compensation would be applicable under Force Majeure conditions.

5. I have paid in full at the time of booking under our ‘full payment discount’ offer but no longer wish to travel?

We understand some customers will not wish to travel even after travel restrictions are lifted or would prefer to cancel. If you want to cancel yourself you may cancel within our current terms and conditions up to 70 days before travel and we will not apply any cancellation charges. We will issue a credit voucher for the full amount paid. The Voucher is valid for the remainder of the 2020 season and 2021 & 2022 season. Bookings for the 2021 season can be redeemed when our 2021 Prices are released and can be used for all the campsites in our 2021 program. In 2019 we offered an exceptional 15% full payment discount in celebration of 20 years trading. We will honour all discounts that were applied to your 2020 booking when using your voucher to rebook 2021 or 2022.

6. Can I be issued a cash refund.

We are following ABTA and Government guidelines in relation to accommodation bookings. Under current legislation in UK & Eire the use of credit vouchers are permitted. No cash refunds or redemption of voucher for cash will be issued. 

7. What if the prices are much higher for 2021?

We have set up our program for 2021 at exactly the same per night prices as 2020 for the time being. We cannot guarantee this will be the case going forward. At this stage we do not know what the prices for campsite and for UK customers exchange rate £ to €. All we can say at this stage is that if you rebook or receive a voucher and use it in within the next three months the per Night Price of the Same Dates you booked in 2020 will be the same in 2021 (Please Note if you change your dates in 2021 or increase the number of nights booked the price may not be the same).
We are working to have our 2021 program where we can, available to book for 1st May. We reserve the right that not all campsites could be on sale as we require agreements to be in place with the campsites.

We thank you for the unbelievable patience showed so far in these extremely difficult time for all of us.

Stay safe and we hope to see you all again soon.

 

 

Question: Your prices are very competitive against the bigger Holiday Companies. How do you do it?

Answer: The three main reasons we are competitive are: 1. We feel we have to be able to get your attention. When Lifestyle Leisure SL was formed this was one of our main aims and we therefore planned our costs around being able to offer the same campsites in an equal standard of accommodation at a better price.

2. We sell direct to the customer and not through a Travel agent. There are no commission payments built into our prices. We feel that our holidays are specialist and we could not expect a travel agent to have the necessary knowledge of the campsites or accommodation to help in the booking process.

3. We are now a brochure less holiday, company. It is much cheaper for us to work and update our website regularly, than to print a brochure based on facts that are 12 month’s old by the time our customers see them. We also save on printing costs and postage which we feel we reflect in our prices.

Question: How do I make multiple bookings?

Answer: If you are Booking more than one Mobile you will need to Book EACH Mobile Home separately
[Please use a Different Lead Name on Each Booking and if possible a different email address for each]
If you have any problems paying for your Booking/s just chose ‘Forgot Password’ and follow the on screen instructions this will allow you to view and PAY for that Booking.

The New On-line Booking system will show you which EXACT PLOTS are available to Guarantee on THOSE EXACT DATES and you can view them on a Map of the Campsite. [Charges apply it is euros 7.00 per/night, per/Mobile Home to Guarantee a Plot]

We cannot take requests Re. Plots and Locations I’m afraid only the Plot Guarantees.
The Booking System will move any Bookings that do have not their plot guaranteed to make the most sales. So if it is important to you it’s advisable to pay the Plot Guarantee.

Question: What are your Open and Close Dates?

Answer:

Question: Can I request a brochure?

Answer: No we do not print them. If you feel there is something not covered in the literature on our website please let us know. If you feel you would like to see specific images please let us know. The internet enables us to update, change and review our sales policy in an instant. A brochure is limited by timescales to accuracy and print costs as to what we can show you about our holidays.We do print some in resort literature which can be picked up from our receptions at any of our campsites.

Questions: Do you own all your own mobile homes?

Answer: Mainly yes, Lifestyle Leisure SL own the majority of the accommodation we offer, but we also contract in accommodation direct from campsites who like ourselves who purchase the leading manufacturers mobile homes and only operate them for a maximum of 5 years. We also ensure that the same standards of customer service are offered by our partners.

Questions: Do you provide a BBQ?

Answer: Yes all our mobile homes come with BBQ either Gas or Charcoal depending on local fire restrictions.

Question: What is included in the price?

Answer: Our accommodations are equipped for 6 persons in a 2 bedroom model and 8 persons in 3 bedroom model. All cooking utensils and crockery are provided. Exterior patio furniture including parasol are provided. Camping La Baume, L’Hippocampe and La Sirene impose restrictions of maximum 6-7 persons per booking even in 3 bedroom mobile homes.

Question: Is Bed Linen provided or can we book it?

SPAIN
Bed Linen in Spain in 2020 will be charged at € 15.00 for a Double set & € 10.00 for a Single Set NB: There are NO Towels Included
Please Note It is not possible to hire Bed Linen when you are on site. Bed Linen needs to be ordered ASAP as there is a cut-off point 6 Weeks Before Your Arrival Date so please book it straight away ASAP
If you have decided to take your own Bed Linen you will need to take Sheets & Pillowcases.(Fleece Blankets & Pillows are Provided by us on site)

Towel Packs are available to Hire in Spain only [Not available in France] A Towel Pack is € 15.00 a Pack [1 Beach, 1 Bath and 1 Hand Towel included in a Pack]

FRANCE
Bed Linen in France is charged at € 21.00 per Double and £ 14.00 per Single (you also get ONE Bath Sized Towel in a French Linen Single Pack and 2 in a French Double Pack) Please Note It is not possible to hire Bed Linen when you are on site. Bed Linen needs to be ordered ASAP as there is a cut-off point 6 Weeks Before Your Arrival Date so please book it straight away ASAP

If you have decided to take your own Bed Linen you will need to take Sheets & Pillowcases.(Fleece Blankets & Pillows are Provided by us on site)

Question: Are Towels Provided?

Towel Packs are available to Hire in Spain Only A Spanish Towel Pack is € 15.00 a Pack [1 Beach, 1 Bath & 1 Hand Towel included in a Pack]

[Towel Packs are not available in France sorry] Please Note Towel Packs must be booked minimum 4 weeks before departure.

Question: Can we take our Dog/Pets?

Unfortunately we do not allow any Pets in our accommodation. Additional liability insurance against animal attack or allergic reaction is too prohibitive for the amount of requests we get for this service.

Question: Are the mobile homes air conditioned?

All our mobile homes except those situated at La Croix du Vieux Pont, Chateau des Ormes, and Le Vieux Port have air conditioning.

Question: Do your mobile homes have decking?

Yes all our mobile homes have decking.

Question: Do you have Representatives on Site?

Answer: Yes we do. We employ more mature Representatives who we feel have a genuine love of the area in which they are living. We feel this provides a much better service in terms of professionalism, recommendations, timekeeping and assistance to our customers.

Question: Do you have a children’s club?

Answer: We do not run our own Kids Clubs however some of the Campsites we work with organise Daily Children’s Activities your children can use, these are usually only in July and August [Castell Montgri and Delfin Verde Kids Activities are in May & June also!]
Please see the Campsite’s Notice Boards or The Campsite Reception whilst you are on site for details.

Question: Can we Guarantee to be next to family and friends when booking more than one mobile home and can we choose our emplacement if we know where we would like to be placed?

Answer: Yes the New On-line Booking system will show you which EXACT PLOTS are available to Guarantee on THOSE EXACT DATES and you can view them on a Map of the Campsite. [Charges apply it is euros 7.00 per/night, per/Mobile Home to Guarantee a Plot]

If you are Booking more than one Mobile you will need to Book EACH Mobile Home separately
[Please use a Different Lead Name on Each Booking and if possible a different email address for each]
If you have any problems paying for your Booking/s just chose ‘Forgot Password’ and follow the on screen instructions this will allow you to view and PAY for that Booking.

We cannot take requests Re. Plots and Locations I’m afraid only the Plot Guarantees.
The Booking System will move any Bookings that do have not their plot guaranteed to make the most sales. So if it is important to you it’s advisable to pay the Plot Guarantee.

Question: How much is the Deposit?

Answer: The Deposit is Euros 125.00 p/week Booked [around £100.00 it is linked to the Exchange Rate]
so One Week is Euros 125.00. 8 Nights to 14 Nights is Euros 250.00 around £200.00],
15 Nights to 21 Nights is Euros 375.00 [around £300.00] etc.
The Balance is then Due 10 Weeks before Departure

When a credit card payment is made, the card will be charged immediately.

Question: What is the UNITED KINGDOM GOVERNMENT BREXIT ADVICE?

Answer: The UNITED KINGDOM GOVERNMENT BREXIT ADVICE is as follows:
The rules for travel to most countries in Europe will change if the UK leaves the European Union (EU) with no deal.
The government has increased planning for a no deal EU Exit and is asking citizens to make sure they are also prepared.
UK passport holders should therefore check their passport to see whether it is valid for travel after 29 March 2019.
After the 29th March 2019 UK citizens should have six months left on their UK passport from the day of arrival, applicable to adult and child passports. If a passport had been renewed before its expiry date, extra months may have been added to the new passports expiry date. Any extra months on your passport over 10 years may not count towards the 6 months that should be remaining for travel to most countries in Europe. The new rules will apply to passports issued by the UK, Gibraltar, Guernsey, the Isle of Man and Jersey.Currently, UK passport holders can travel to all EU countries as long as they have enough remaining validity to cover the length of their stay, so it’s important to be aware of the above changes in a ‘no deal’ Brexit.

YOUR BREXIT QUESTIONS ANSWERED

We understand just how confusing everything surrounding Brexit has become. We’ve put together some information to answer all the questions you might have on how Brexit will affect your holiday.
Here are just a few things to help put your mind at rest and prepare you for the road ahead, whatever happens in the coming months.

Question: WILL MY PASSPORT BE VALID?

Answer: In the event of the UK leaving the EU without a deal, new rules will apply, meaning you’ll need to check your passport ahead of time.
The UK government recommends that travellers going to the EU after 29 March 2019 have six months left on their passport, and is also advising that any extra months which have been added to a 10 year passport will not be valid.
Not sure if this affects you? There’s a handy online passport checker you can fill in.
You can renew your passport online or by going to a Post Office with a Check and Send service. We’d recommend you don’t leave this to the last minute!

Question: DO I NEED A VISA?

Answer: It’s highly unlikely you’ll need a visa to travel to the EU after Brexit. The European Commission confirmed that, even after a no-deal exit, UK travellers can still visit the EU without a visa, providing the same is offered to European citizens visiting the UK. The European Commission has said that from 2021, after the transition period (if we leave with a deal) UK citizens will need to pay a fee of around 7 Euros for this visa exemption, similar to the US ESTA arrangement.

Question: HOW WILL IT AFFECT FERRIES?

Answer: Brexit will not affect the ability of ferries to sail between the UK and the rest of Europe. The Government has also set out that it wants to make no changes to passport controls for travel between the UK and the Continent. It’s worth noting, however, that ports are always busier during the holiday season and we recommend that you arrive in plenty of time for your sailing. It’s always a good idea to check with your ferry operator to assess whether delays will be likely.

Question: WILL FLIGHTS BE AFFECTED?

Answer: Whatever happens after 29 March 2019 when the UK is scheduled to leave the European Union, the EU Commission has confirmed that UK airlines will still be able to operate flights between the UK and the EU.
If a deal is agreed then we will be in a transition period, meaning everything will stay the same until the end of December 2020 and flights will continue as normal. And even if there is no deal, the EU has confirmed that flights will not be affected.

Question: CAN I USE MY DRIVING LICENCE?

Answer: Following a no-deal exit, UK travellers with a full UK driving licence looking to drive in the EU on or after 29 March 2019 may need to get an International Driving Permit (IDP). Check which permits you’ll need for each country, if you’re driving through a few countries, eg, driving through France and Spain you will require the 1949 IDP and the 1968 IDP. They cost £5.50 and larger Post Office branches will start selling them from 1st February.

Question: WILL I NEED A GREEN CARD?

Answer: A no-deal exit would leave drivers needing to have proof of insurance known as a Green Card. Although European insurance authorities agreed to waive the need for Green Cards in the event of a no-deal Brexit in May 2018, it has not been confirmed by the European Commission. A Green Card is free and is obtained by contacting your vehicle insurance provider.

Question: DO I NEED TRAVEL INSURANCE?

Answer: ABTA advises holidaymakers to make sure they have appropriate travel insurance, even with a valid EHIC card. But, following a no-deal exit, this advice is essential. We’d always recommend you check any insurance covers your current medical conditions and any previous medical history is clearly noted. If you have an annual policy, make sure you check the Terms and Conditions and contact your insurance provider if you need to make any updates.

Question: WILL MY EHIC BE ACCEPTED?

Answer: The one area that will significantly alter, should we have a no-deal exit, is our reciprocal health arrangements with Europe. The European Health Insurance Card (EHIC) allows EU citizens to receive state medical care when they are within the EU. In the event of a no-deal Brexit, UK registered EHICs will no longer be valid, so you won’t be able to rely on this, should you suffer an injury or illness when you’re away.
If a deal is agreed, there will be a transition period between 29 March 2019 and 31 December 2020, during which time all EU law will continue to apply in the UK. That would mean you’ll still be able to use your card.


ABTA - Travel with Confidence
We are a member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. The travel arrangements you buy from us aren’t covered by ABTA’s scheme of financial protection. Lifestyle Holidays Ltd, Unit D, 197-201 Cross Street, Sale, Cheshire, M33 7JR
Our Campsites: Castell Montgri | El Delfin Verde | Vilanova Park | Domaine des Ormes | La Baume | Bois de Valmarie | La Sirene | Hippocampe | Le Vieux Port | Cala Gogo | La Masia | La Siesta | Playa Bara | Tucan | Les Pins

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