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Question: Is our holiday money protected?
Question: Your prices are very competitive against the bigger Holiday Companies. How do you do it?
Answer: The three main reasons we are competitive are:1. We feel we have to be able to get your attention. When Lifestyle Leisure SL was formed this was one of our main aims and we therefore planned our costs around being able to offer the same campsites in an equal standard of accommodation at a better price.
2. We sell direct to the customer and not through a Travel agent. There are no commission payments built into our prices. We feel that our holidays are specialist and we could not expect a travel agent to have the necessary knowledge of the campsites or accommodation to help in the booking process.
3. We are now a brochure less holiday, company. It is much cheaper for us to work and update our website regularly, than to print a brochure based on facts that are 12 month’s old by the time our customers see them. We also save on printing costs and postage which we feel we reflect in our prices.
Question: Can I request a brochure?
Answer: No we do not print them. If you feel there is something not covered in the literature on our website please let us know. If you feel you would like to see specific images please let us know. The internet enables us to update, change and review our sales policy in an instant. A brochure is limited by timescales to accuracy and print costs as to what we can show you about our holidays.We do print some in resort literature which can be picked up from our receptions at any of our campsites.
Questions: Do you own all your own mobile homes?
Questions: Do you provide a BBQ?
Question: What is included in the price?
Question: Is Bed Linen provided or can we book it?
Bed Linen is Provided in Spain there are NO Towels included.
Towel Packs are available to Hire in SPAIN ONLY: 1 Beach, 1 Bath and 1 Hand Towel in a Pack
Towel Packs can be Pre Ordered at Castell Montgri or Delfin Verde up to 4 Weeks Before Departure for £ 12.00 p/pk
Towel Packs are also available on site at Castell Montgri, Delfin Verde and Vilanova Park for euros 15.00 p/pk
Bed Linen is NOT Provided in France.
If you have decided to take your own Bed Linen you will need to take Sheets and Pillowcases.
Fleece Blankets and Pillows are Provided by us on site.
Bed Linen can ONLY be Hired for France up to 6 Weeks Before Your Departure Date
It is £ 17.00 per Double and £ 12.00 Per Single you also get ONE Bath Sized Towel per person in the French Bed Linen Packs.
It is not possible to Hire bed Linen when you on site
Question: Are Towels Provided?
Towels are not provided.Towel Packs are available to pre book for Castell Montgri and El Delfin Verde priced at £10 per pack (beach towel, bath towel, hand towel in each pack) Towel pack scan be rented on site at Vilanova Parl €15.00 per pack.
Towel Packs must be booked minimum 4 weeks before departure.
Towel Packs are available to hire at our Spanish campsites at €15 euro per pack.
If you book linen hire at any of our campsites other than Castell Montgri then Bath towels are provided in the linen pack.
Question: Can we take our Dog/Pets?
Unfortunately we do not allow any Pets in our accommodation. Additional liability insurance against animal attack or allergic reaction is too prohibitive for the amount of requests we get for this service.
Question: Are the mobile homes air conditioned?
Question: Do your mobile homes have decking?
Question: Do you have Representatives on Site?
Question: Do you have a children’s club?
Please see the Campsite’s Notice Boards or The Campsite Reception whilst you are on site for details.
Question: Can we guarantee to be next to family/friends if we make 2 bookings or can we choose our emplacement if we know where we would like to be placed?
Answer: We offer a guaranteed request service if you wish to book as a group or if you request a specific plot. Our charges are as follows:Guaranteed area of the campsite = £3.50 per night per Mobile Home.
Guaranteed Plot No. = £7.00 per night/per Mobile Home
We offer this unique service to enhance the satisfaction of the holiday to our customers. In doing so it is not normally economically inefficient to do so as we can create short durations between bookings that are difficult to sell. Our charges reflect these losses but give our customers the peace of mind that 2 bookings are together or a specific preferred area of the campsite is guaranteed.
Guaranteed requests must be made at the time of booking. We can not guarantee requests at any stage after the initial booking is made.
Question: How does the booking procedure work?
Answer: Complete a price enquiry. If you wish to proceed click ‘Check Availability’ In our office hours Mon – Fir 8am – 6pm Sat 10am -4pm you will receive a response within minutes. Outside these hours we will respond the following morning.PLEASE NOTE THAT OUR QUOTE SECTION ON OUR WEBSITE DOES NOT DISPLAY REAL TIME AVAILABILITY. In order for us to offer our ‘PLOT GUARANTEE’ service we can not offer real time visual availability.