Your Holiday Contract – Terms and Conditions (Updated 19 February 2021)
The contract is between Lifestyle Holidays Ltd. Unit D, 197-201 Cross Street, Sale, Cheshire, M33 7JR, United Kingdom and the client being any person booking the accommodation operated by the company. The contract including all matters arising from it, is subject to UK law and the exclusive jurisdiction of the UK courts. No variation of these terms will be valid unless confirmed in writing by us. A contract will exist as soon as we issue our booking confirmation and receive a payment. By making a booking, the lead passenger confirms that all people’s names in the booking (and their personal representatives) have agreed to be bound by these conditions and the terms of its suppliers. Lifestyle Holidays Ltd do not offer any travel arrangements or linked items such as car hire / airport transfers / excursions. As such your contract is for ‘Accommodation Only’ and is not a ‘Package Holiday’ or ‘Linked Travel Arrangement’.
1. Booking Terms & Conditions
All the information on our website has been given in good faith, however, since we include so much detail and as the website is continually updated there may be occasions when advertised facilities may be altered or withdrawn for reasons outside our control during your own particular holiday. For example, planned entertainment may be charged or cancelled, or during the low season the swimming pool or other advertised facilities may be closed. Further, the operation of certain amenities & facilities may be subject to local licensing laws or religious holidays, Maintenance and local energy conservation measures may mean the campsite limits certain facilities. Example, .water supplies, weather conditions can cause electricity failures. In such circumstances as described Lifestyle Holidays Ltd. shall be under no liability for any loss or damage arising there from. The operation and supervision of the campsite, transport and other services is subject to local laws, regulations, standards and codes of practise of France & Spain. The legal and safety requirements of Spain and France may be lower than that of the UK or Eire. You should note that the standards imposed are that of France & Spain and not UK or Eire. We must draw your attention to the fact that some parts of the campsite or resort may be in the process of development and building work but Lifestyle Holidays Ltd. cannot accept any liability for any inconvenience, discomfort or annoyance which you may suffer from and building work being carried out, such work being beyond our control. We would also draw your attention to the fact that that certain facilities you may find that the management of the property utilised make a charge, for example, for the use of tennis courts, mini golf, equipment hire, sunbeds, etc. A charge is normally levied for babysitting, children’s clubs etc. where applicable.
We cannot take requests re. Plots and Location on site as the Booking System is a Computer Program it will move any Bookings that do have not their plot guaranteed so if it is important to you it’s advisable to book and pay the Plot Guarantee. Subject to Availability you can Guarantee an EXACT Plot for euros 7.00 p/night, p/mobile extra The Online Booking system will show you which EXACT PLOTS are available to Guarantee on THOSE EXACT DATES and you can view them on a Map of the Campsite.
3. Campsite Rules
All customers will be expected to strictly adhere to campsite rules and regulations as lay down by the site management. A list of rules and regulations are available on site for customers. We do not set out these rules but we do contract emplacements on the basis that our customers will adhere to them. We cannot be held responsible in any way should customers expelled from the campsite for failing to adhere to these rules. If the campsite management fail to enforce their campsite regulations, we cannot be held responsible for their failure to do so. Please note that the campsite will enforce that proper swimming attire are worn in their pools and not shorts/Bermudas or T-shirts. Use of Pools outside of opening times is strictly prohibited and customers should expect to be expelled from the campsite in such circumstances. Disregarding the Quiet rules in an evening are deemed offensive to other holiday makers and will result in expulsion from the campsite The campsite reserve the right to charge for any second vehicles or trailers which may have to be parked in the campsite car park. Motor homes are not permitted to be parked outside accommodation but parked in the campsite car park.
4. Travel Documents & Travel Insurance
All persons in your booking must possess a valid passport including all children. UK Passport holders must have six months validity before expiry. Standard application time for a ten-year passport is one month however in the summer months the passport office experience heavy demand and delays may be possible. Please be certain to apply in time. We advise where possible that customers use the safety deposit boxes on the campsite for items such as passports. We do not advise that items of high value be taken on a camping holiday; however, if valuables are taken please ensure they are correctly insured. You should also ensure that you are aware of any specific requirement relating to health and the country you are visiting. You should also check with your own Doctor before your departure as to whether any inoculations are considered available and necessary for your holiday. You should ensure each person in your booking has a European Health Card www.ehic.org.uk or if from UK a General Health Card www.ghic.org.uk this card is an agreement within the European Union enabling you to claim back a percentage of medical fees. It is an express condition of accepting your booking that you ensure you have adequate Travel Insurance including Cancellation Insurance in place for your holiday. Lifestyle Holidays Ltd. accept no responsibility if you choose to travel without insurance and you are faced with local charges accordingly.
Note EHIC are still valid for UK nationals until expiry date at which time a GHIC should be applied for.
5. If You Have a Complaint
In the unlikely event of there being something not to your liking whilst you are on holiday that is in our direct control you must report it immediately. This will give our Lifestyle Holidays representative an opportunity to correct the matter so that it does not spoil your holiday. Your holiday enjoyment is our prime consideration. If the matter cannot be put right on the spot, detail of your complaint should be recorded on a Comment form available on request in resort. This should be signed by our representative once completed; you should keep a copy of the form, which together with an accompanying letter must be forwarded to our UK office address within 28 days of the completion of the holiday by recorded delivery. Emails are not acceptable. We will not accept liability in respect of claims outside this period. We will not consider ourselves to be liable on complaints not registered in resort and acknowledged in our procedures set out above. Please note that in any event any compensation payable for claims against Lifestyle Holidays Ltd. other than compensation for personal injuries will not exceed two times the cost of the holiday. Disputes arising out of or in connection with this contract, which cannot be amicably settled, may if you so wish be referred to arbitration under a special scheme, which though devised by arrangement with the Association of British Travel Agents is administered quite independently by the Chartered Institute of Arbitrators. The scheme does not apply for claims over £1500 per person or £7500 per booking form or those, which are solely, or mainly in respect of physical injury or illness or the consequences of such injury or illness. The rules of the scheme provide that the applicant of arbitration must be made within nine months of the date of return of the holiday but in special circumstances it may still be offered outside this time period. If your holiday is arranged through an agent and not directly with us then all monies paid to the agent in anticipation of a contract with Lifestyle Holidays Ltd. are held by him as your agent until the booking is accepted and thereafter as our agent. Under no circumstances will any agent of ours have authority to expressly or implied alter the terms of the contract unless that agent has written authority to do so.
6. Personal Travel Insurance
Personal Travel insurance including Cancellation Cover as well as your EHIC or GHIC Card is essential for a worry free holiday. It is part of the terms & conditions of booking that all customers are insured for overseas travel. Please ensure you take out adequate Travel Insurance [inc. Cancellation Cover] as soon as you Book your Holiday.
We DO NOT accept Animals sorry [No Dogs, Cats or any Pets]. If you arrive with a Pet this terminates our contract and you will be refused entry to and/or asked to vacate the Mobile Home. Some of the Campsites we operate on do allow pets Lifestyle Holidays Ltd. cannot be held Responsible for any disturbance caused from these Pets.
8. Groups of Singles
As All our Campsites are Family Campsites GROUPS of persons under 25 years are NOT permitted sorry. If you arrive on site as a group of under 25 years old this terminates our contract and you will be refused entry to the Mobile Home or asked to vacate the Mobile Home.
9. Accommodation Deposits
When you are shown into your accommodation with your Representative, we ask you to inspect the accommodation. If you are unhappy with any aspects of the accommodation cleanliness or maintenance, we ask you to bring it to the attention of our representative. We will immediately try to rectify the situation. We will then ask you to sign an acceptance form and pay a 100.00 euros deposit in cash. Reciprocally, we would politely ask that the accommodation be returned to us at the end of your holiday in the same condition. Your deposit will be returned to you at the end of the holiday upon inspection of the accommodation. Cleaning products will be made available for your use. We do realise that you may not wish to do any cleaning prior to departure. We can arrange a contract clean for you for 50 euros. The remainder 50 euros from your deposit will be returned… this service is subject to staff availability and workloads and should be requested at your time of arrival.
10. Our Responsibility
You will appreciate that there are many people and companies over whom Lifestyle Holidays Ltd. have no control who are involved in the planning and provision of your holiday. Lifestyle Holidays ltd. has taken all reasonable steps to ensure that the suppliers of services provided are of an acceptable standard. As part of our policy of customer care Lifestyle Holidays ltd. will accept responsibility for the standard of service provided to you. We will accept responsibility for the proven negligent acts and/or omission of our employees and agents and our suppliers and sub-contractors, servants and/or agents whilst acting in the scope of the course of their employment in respect of claims arising as a result of death, bodily injury or illness to you or any member of your party. You should note: liability will only be accepted if you can prove that death, injury or illness was caused by negligence of Lifestyle Holidays Ltd. its servants, agents, suppliers, or contractors. No liability can be accepted for the negligent acts of sea carriers or airlines or for any other aspect of the holiday where liability is governed by international convention and where liability may not be limited or excluded. Lifestyle Holidays Ltd. relies on the terms and limitations contained in the Athens Convention or such other international conventions as may be appropriate. We cannot accept responsibly or liability or loss, damage, or expense resulting from war or terrorist activates threatened or actual, civil unrest, closure of ferry terminals, closure of airports, industrial action, threatened action, threatened or actual or any event outside our control where such events delay, extend or compel a change in holiday arrangement. We will not be liable for any damages for either death, injury or illness or for any breach of contract if the same is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care has been exercised or due to an event which even with all due care would not be foreseen or forestall.
11. If We Change Your Booking
As you will appreciate holiday arrangements are planned many months in advance and on rare occasions it may be necessary to make a modification to them and we reserve the right to make such changes at any time. In the majority of cases, such changes will be minor but if they are of a more substantial nature, we will do our best to advise you prior to your departure. If we are forced to make major changes notified before departure to your holiday, we will pay you compensation in accordance with the table below. Such major changes being: Change of Accommodation and/or Campsite
If you choose to accept the changed arrangement or purchase another holiday from us, we will pay you compensation on the scales shown below. If you choose not to accept the change to arrangements, we will refund you all the monies paid to us. However, in no case will we pay compensation if the change is due to an event listed in paragraph 12. Period of notification Given to you Compensation per booking % of basic holiday cost (excludes supplements and insurance premiums)
More than 70 days Nil
43-70 Days 10%
29-42 Days 15%
15-28 Days 20%
0-14 Days 25%
12. Force Majeure
Important. Compensation arrangements do not apply to, and we reserve the right to cancel your holiday in the event of changes caused by reasons of war, riots, civil strife, pandemics, terrorist activities, industrial disputes, natural/nuclear disasters, fire, technical problems to transport, port closures, adverse weather conditions and similar events beyond our control.
13. Holiday Prices
Our holiday prices are current on our website. Printed leaflet prices are for guidance only. Our prices are current at the time of booking only. Prices may be increased or reduced without notification. Prices are based on known costs in Euros therefore the Sterling price can fluctuate on a daily basis. Once a booking is made these £ sterling prices are held. You can choose online whether to pay in Euros or Sterling however PLEASE NOTE whichever currency you choose to pay your Deposit this will be the currency you need to pay your Balance Payment in [you cannot change the currency for your Balance]
14. Payment of Deposit
The Minimum Deposit is Euros 125.00 p/week Booked [around Sterling £ 100.00 it is linked to the Exchange Rate]. So 7 Nights is Euros 125.00. 8 Nights to 14 Nights is Euros 250.00 [around £ 200.00] 15 Nights to 21 Nights is Euros 375.00 [around £ 300.00] etc. The Balance is then Due 10 Weeks before Departure. Any payment above the Minimum amount is regarded as the Deposit on the Holiday. When your Payment is received you have agreed to the Booking Terms & Conditions.
The Deposit payment is made at the time of booking to secure and confirm the reservation. When a credit card payment is made, the card will be charged immediately. Any remaining balance is due ten weeks before the reservation commences. This can be made through entering your account on our website or by telephoning our office and making payment over the telephone. The full remaining balance is taken 10 weeks before the reservation commences. If you are making a reservation within 10 weeks of the start of the reservation full payment is required at the time to confirm the reservation. If you do not make payment you could be liable for cancellation charges of up to 100% of the final invoice because we reserve the right to treat the booking as cancelled by you at any time up to the date of departure. Therefore, it is very important for you to pay the balance ten weeks before departure or write cancelling your holiday in accordance with paragraph 17. It is also very important that you abide by our booking terms in regards to taking out Travel and Cancelation Insurance as soon as the first payment to us is made. If you later need to cancel the Deposit (i.e. any payment made to us) is Non Refundable and only reclaimable from your Travel & Cancellation Insurance provider.
16. If You Change Your Booking
If after your booking has been accepted you wish to transfer to a different holiday, change departure, or alter any detail of the booking we shall do our utmost to satisfy your requirements. Any changes to your booking or addition of other services Eg. Bed Linen & Extra People will incur a euros 30.00 Administration Fee, plus any additional costs arising from the amendment. If you make a change within 10 weeks of your Arrival Date we will not Refund any Reduction in the Holiday Price.
17. If You Cancel Your Holiday
Should you or any member of you party be forced to cancel your booking once it has been accepted a valid cancellation can only be made if you give written instruction to us posted by RECORDED DELIVERY. The person who confirmed the booking form must sign the instructions. The effective date for the cancellation will be the date we receive your written instructions in our office, for this reason telephone, fax or email cancellations cannot be accepted. If you cancel, a cancellation charge (being agreed damages to cover your estimated loss) calculated on the scale set out below becomes payable by you as signatory of the booking form. Please note you may be able to make a claim under your Travel & Cancellation Insurance.
Deposits are Non Refundable.
More than 70 days before the first day of the holiday: Cancellation Charge = Deposit Paid
Between 57-70 days before the first day of the holiday: Cancellation Charge = Deposit Paid and 50 % of the Outstanding Balance P/Mobile Home
Between 1-56 days before the first day of the holiday: Cancellation Charge = Deposit Paid and 100 % of the Outstanding Balance. P/Mobile Home
18. Left Items/Luggage
Lifestyle Holidays Ltd. accept no responsibility for left luggage/items. No items can be posted back to your home address or carried across borders.
19. Sufficient Numbers
All holidays advertised on our website are subject to availability & operate subject to there being a minimum number required to operate that holiday. We impose a deadline of 8 weeks prior to the date of departure for deciding if sufficient numbers have booked to travel. In the event that the premium number has not been reached, we reserve the right to cancel your holiday and refund all monies paid.
20. Data Protection and Your Privacy
In order to process your booking and to help us provide you with a personal service we need to collect certain information from you,
including (where applicable) Name, Address, Age of party members, Credit/Debit Card or other Payment Details, Mobile Phone numbers, email Address and any other special requirements which may affect your Booking. We may need to pass some of this information on to 3rd parties, for example, suppliers of your holiday arrangements such as the Campsite. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as requested by law. Under the 1988 Data Protection Act (DPA), Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2003/ 2426) (Privacy Regulations) and the General Data Provisions Regulations (GDPR) your data controller is: Lifestyle Holidays Ltd.
Please note that there may be changes to the content of our website.
All E & OE Accepted.