Lifestyle Holidays Coronavirus Statement to Customers updated 10th May 2020
The Coronavirus epidemic has had a huge effect on all businesses but especially travel businesses with wide ranging European and UK restrictions of Travel.
Our first priority is to protect our customers and staff in these challenging times. For the safety of our employees we have also had to close our administration centres in Manchester, Netherlands and France.
We have one member of staff from each office working from home to answer emails and telephone calls where possible. Please note we would prefer you to email queries and questions as it is extremely difficult under these circumstances for telephone calls to be answered.
We have set out the answers to some frequently asked questions about our customers reservations below. We kindly ask all customer to only contact us once your balance payment is due.
Please check your emails for updates in government advice or decisions taken by the campsites will be notified this way. The restrictions in place prohibit us from telephoning or writing to customers.
1. Reservations up to 6th June.
We have cancelled all reservations up to 6th June . However some campsites have delayed their opening date beyond the 6th June date.
2. 2021 PRICE MATCH GUARANTEE
For all customers who booked and paid in full with us for 2020 we will PRICE MATCH INCLUDING ALL DISCOUNTS for the SAME DATES in 2021.
We already anticipate from our discussions with campsites an increase of up to 15% for Summer 2021 due to the losses incurred due to the pandemic.
It is very difficult for us to anticipate giving any new discounts in 2021 due to the losses incurred due to the pandemic.
The PRICE MATCH GUARANTEE will only be available for a short period until all affected customers for 2020 have been contacted.
We suggest all customers make their new reservation for 2021 at the earliest opportunity.
3. I Have been issued a CORONA VOUCHER how do I use it?
Please use our website to make your reservation. At the final payment page use the option ‘HOLD FOR 2 HOURS’ then either call us or send an email. We will then have both your previous booking and new booking details to complete the change and transfer your monies paid.
4. I am due to travel after 30th May.
Information is being updated frequently but we are assuming that holidays will go ahead unless otherwise advised.
5. I have paid in full but wish to cancel my booking
We do realise many customers will wish to cancel for 2020. We are happy to rebook you in for 2021 at the same prices for a short period.
6. I have paid in full but wish to cancel my booking but do not wish to rebook for 2021 just yet
If you are not in the position to rebook we can issue you a REFUND CREDIT NOTE for the amount you have paid to us. This is a legal credit note and acknowledges you as a Creditor to Lifestyle Holidays. In line with ABTA guidance the Refund Credit Note has a cash redemption date of 31st March 2021.
7. I have a booking and paid a deposit. Should I pay the balance?
If you choose to pay the balance and later the holiday cannot go ahead or you later decide to cancel then we will move the booking to 2021 under the PRICE MATCH GUARANTEE. Or if you prefer we can issue a REFUND CREDIT NOTE.
If you just wish to cancel and not complete the reservation by making the final payment on the due date then the reservation will be cancelled. As a goodwill gesture we will offer a future discount representing 50% of the deposit amount paid to us.
e.g £200 deposit paid = future £100 discount to be used on future booking
€250 deposit paid = future €125 discount to be used on future booking
We thank you for the unbelievable patience showed so far in these extremely difficult time for all of us.
Stay safe and we hope to see you all again soon.