Your Holiday Contract – Terms and Conditions
The contract is between Lifestyle Holidays Ltd. 16 Kennedy Street. Manchester. M2 4BY. United Kingdom and the client being any person booking the accommodation operated by the company. The contract including all matters arising from it, is subject to UK law and the exclusive jurisdiction of the UK courts. No variation of these terms will be valid unless confirmed in writing by us. A contract will exist as soon as we issue our confirmation invoice and receive a payment.
By making a booking, the lead passenger confirms that all people’s names in the booking (and their personal representatives) have agreed to be bound by these conditions and the terms of its suppliers.
1. Booking Terms & Conditions
All the information on our website has been given in good faith, however, since we include so much detail and as the website is continually updated there may be occasions when advertised facilities may be altered or withdrawn for reasons outside our control during your own particular holiday. For example, planned entertainment may be charged or cancelled, or during the low season the swimming pool may be closed. Further, the operation of certain amenities & facilities may be subject to local licensing laws or religious holidays, Maintenance and local energy conservation measures may mean the campsite limits certain facilities. Eg.water supplies, weather conditions can cause electricity failures. In such circumstances as described Lifestyle Holidays Ltd. shall be under no liability for any loss or damage arising there from. The operation and supervision of the campsite, transport and other services is subject to local laws, regulations, standards and codes of practice of France & Spain. The legal and safety requirements of Spain and France are lower than that of the UK or Eire. You should note that the standards imposed are that of France & Spain and not UK or Eire. We must draw your attention to the fact that some parts of the campsite or resort may be in the process of development and building work but Lifestyle Holidays Ltd. cannot accept any liability for any inconvenience, discomfort or annoyance which you may suffer from and building work being carried out, such work being beyond our control. We would also draw your attention to the fact that that certain facilities you may find that the management of the property utilised make a charge, for example, for the use of tennis courts, mini golf, equipment hire, sunbeds, etc. A charge is normally levied for baby sitting, children’s clubs etc. where applicable.
We cannot take requests re. Plots and Location on site as the Booking System is a Computer Program it will move any Bookings that do have not their plot guaranteed so if it is important to you it’s advisable to pay the Plot Guarantee.
Subject to Availability you can Guarantee an EXACT Plot for euros 7.00 p/night, p/mobile extra
The Online Booking system will show you which EXACT PLOTS are available to Guarantee on THOSE EXACT DATES and you can view them on a Map of the Campsite.
3. Campsite Rules
All customers will be expected to strictly adhere to campsite rules and regulations as lay down by the site management.
A list of rules and regulations are available on site for customers. We do not set out these rules but we do contract emplacements on the basis that our customers will adhere to them. We cannot be held responsible in any way should customers expelled from the campsite for failing to adhere to these rules. If the campsite management fail to enforce their campsite regulations we cannot be held responsible for their failure to do so. Please note that the campsite will enforce that proper swimming attire are worn in their pools and not shorts/Bermudas or T-shirts. Use of Pools outside of opening times is strictly prohibited and customers should expect to be expelled from the campsite in such circumstances. Disregarding the Quiet rules in an evening are deemed offensive to other holiday makers and will result in expulsion from the campsite The campsite reserve the right to charge for any second vehicles or trailers which may have to be parked in the campsite car park. Motor homes are not permitted to be parked outside accommodation but parked in the campsite car park.
4. Travel Documents & Travel Insurance
All persons in your booking must possess a valid passport including all children. Passport details can be viewed at https://www.gov.uk/browse/citizenship/passports
Please be certain to apply in time. We advise all customers to check on Foreign Office Travel Advice prior to travel, this can be viewed at https://www.gov.uk/knowbeforeyougo
We advise where possible that customers use the safety deposit boxes on the campsite for items such as passports. We do not advise that items of high value be taken on a camping holiday; however, if valuables are taken please ensure they are correctly insured. You should also ensure that you are aware of any specific requirement relating to health and the country you are visiting. You should also check with your own Doctor before your departure as to whether any inoculations are considered available and necessary for your holiday.
You should ensure each person in your booking has a European Health Card www.ehic.org.uk this card is an agreement within the European Union enabling you to claim back a percentage of medical fees.
5. If You Have a Complaint
In the unlikely event of there being something not to your liking whilst you are on holiday that is in our direct control you must report it immediately. This will give our Lifestyle Holidays representative an opportunity to correct the matter so that it does not spoil your holiday. Your holiday enjoyment is our prime consideration.
If the matter cannot be put right on the spot, detail of your complaint should be recorded on a Comment form available on request in resort. This should be signed by our representative once completed; you should keep a copy of the form, which together with an accompanying letter must be forwarded to our UK office address within 28 days of the completion of the holiday by recorded delivery. Emails are not acceptable. We will not accept liability in respect of claims outside this period. We will not consider ourselves to be liable on complaints not registered in resort and acknowledged in our procedures set out above. Please note that in any event any compensation payable for claims against Lifestyle Holidays Ltd. other than compensation for personal injuries will not exceed two times the cost of the holiday. Disputes arising out of or in connection with this contract, which cannot be amicably settled.
We are a member of ABTA, membership number [ ] . We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We canalso offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Insitute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your compliant should be resolved.
6. Personal Travel Insurance
Personal Travel insurance as well as your EHIC Card is essential for a worry free holiday.
It is part of the terms & conditions of booking that all customers are insured for overseas travel.
Please ensure you take out adequate Travel Insurance [inc. Cancellation Cover] as soon as you Book your Holiday.
If you or any member of your party have any disabilities, it is extremely important that we make the necessary arrangements to make your holiday go smoothly. We must therefore insist that you contact our offices on 0161 962 7403 before completing any reservation to ensure compatibility for the holiday that you choose. Please note that Castell Montgri, Cala Gogo, International de Calonge and Vilanova Park campsites in Spain are on hillsides and we do not recommend these campsites for customers with restricted mobility.
We DO NOT accept Animals sorry [No Dogs, Cats or any Pets]. If you arrive with a Pet this terminates our contract and you will be refused entry to and/or asked to vacate the Mobile Home.
Some of the Campsites we operate on do allow pets Lifestyle Holidays Ltd. cannot be held Responsible for any disturbance caused from these Pets.
9. Groups of Singles
As All our Campsites are Family Campsites GROUPS of persons under 25 years are NOT permitted sorry.
If you arrive on site as a group of under 25 years old this terminates our contract and you will be refused entry to the Mobile Home or asked to vacate the Mobile Home.
10. Accommodation Deposits
When you are shown into your accommodation with your Representative we ask you to inspect the accommodation.
If you are unhappy with any aspects of the accommodation cleanliness or maintenance we ask you to bring it to the attention of our representative. We will immediately try to rectify the situation. We will then ask you to sign an acceptance form and pay a € 80.00 euro deposit in cash. Reciprocally, we would politely ask that the accommodation be returned to us at the end of your holiday in the same condition. Your deposit will be returned to you at the end of the holiday upon inspection of the accommodation. Cleaning products will be made available for your use. We do realise that you may not wish to do any cleaning prior to departure. We can arrange a contract clean for you for 40 euros. The remainder 40 euros from your deposit will be returned… this service is subject to staff availability and workloads and should be requested at your time of arrival.
11. Our Responsibility
You will appreciate that there are many people and companies over whom Lifestyle Holidays Ltd. have no control who are involved in the planning and provision of your holiday. Lifestyle Holidays ltd. has taken all reasonable steps to ensure that the suppliers of services provided are of an acceptable standard. As part of our policy of customer care Lifestyle Holidays ltd. will accept responsibility for the standard of service provided to you.
We will accept responsibility for the proven negligent acts and/or omission of our employees and agents and our suppliers and sub-contractors, servants and/or agents whilst acting in the scope of the course of their employment in respect of claims arising as a result of death, bodily injury or illness to you or any member of your party.
You should note: liability will only be accepted if you can prove that death, injury or illness was caused by negligence of Lifestyle Holidays Ltd. its servants, agents, suppliers, or contractors. No liability can be accepted for the negligent acts of sea carriers or airlines or for any other aspect of the holiday where liability is governed by international convention and where liability may not be limited or excluded. Lifestyle Holidays Ltd. relies on the terms and limitations contained in the Athens Convention or such other international conventions as may be appropriate.
We cannot accept responsibly or liability or loss, damage, or expense resulting from war or terrorist activates threatened or actual, civil unrest, closure of ferry terminals, closure of airports, industrial action, threatened action, threatened or actual or any event outside our control where such events delay, extend or compel a change in holiday arrangement. We will not be liable for any damages for either death, injury or illness or for any breach of contract if the same is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care has been exercised or due to an event which even with all due care would not be foreseen or forestall.
12. If We Change Your Booking
As you will appreciate holiday arrangements are planned many months in advance and on rare occasions it may be necessary to make a modification to them and we reserve the right to make such changes at any time.
In the majority of cases, such changes will be minor but if they are of a more substantial nature we will do our best to advise you prior to your departure. If we are forced to make major changes notified before departure to your holiday we will pay you compensation in accordance with the table below. Such major changes being:
Change of Accommodation and/or Campsite
If you choose to accept the changed arrangement or purchase another holiday from us we will pay you compensation on the scales shown below. If you choose not to accept the change to arrangements we will refund you all the monies paid to us. However, in no case will we pay compensation if the change is due to an event listed in paragraph 12.
Period of notification Given to you Compensation per booking % of basic holiday cost (excludes supplements and insurance premiums)
More than 70 days Nil | 43-70 Days 10% | 29-42 Days 15% | 15-28 Days 20% | 0-14 Days 25%
13. Force Majeure
Important. Compensation arrangements do not apply to, and we reserve the right to cancel your holiday in the event of changes caused by reasons of war, riots, civil strife, terrorist activities, industrial disputes, natural/nuclear disasters, fire, technical problems to transport, port closures, adverse weather conditions and similar events beyond our control.
14. Holiday Prices
Our holiday prices are current on our website. Printed leaflet prices are for guidance only.
Our prices are current at the time of booking only. Prices may be increased or reduced without notification.
Prices are based on known costs in Euros therefore the Sterling price can fluctuate on a daily basis.
Once a provisional booking is made these £ sterling prices are held.
You can choose online whether to pay in Euros or Sterling however PLEASE NOTE whichever currency you choose to pay your Deposit this will be the currency you need to pay your Balance Payment in [you cannot change the currency for your Balance]
15. Payment of Deposit
The Deposit is Euros 125.00 p/week Booked [around Sterling £ 100.00 it is linked to the Exchange Rate].
So 7 Nights is Euros 125.00. 8 Nights to 14 Nights is Euros 250.00 [around £ 200.00]
15 Nights to 21 Nights is Euros 375.00 [around £ 300.00] etc.
The Balance is then Due 10 Weeks before Departure.
When your First Payment is received you have agreed to the Booking Terms & Conditions.
16. Payment of the Balance
The Balance is due ten weeks before departure. If you do not make payment you could be liable for cancellation charges of up to 100% of the final invoice because we reserve the right to treat the booking as cancelled by you at anytime up to the date of departure. Therefore it is very important for you to pay the balance ten weeks before departure or write cancelling your holiday in accordance with paragraph 17.
17. If You Change Your Booking
If after your booking has been accepted you wish to transfer to a different holiday, change departure, or alter any detail of the booking we shall do our utmost to satisfy your requirements. Any changes to your booking or addition of other services ie. Bed Linen and Extra People within 28 days of departure will incur a euros 30.00 administration fee.
Any change to details on the booking within 6 weeks of departure will incur a cancellation charge as set out in paragraph 17 below unless the new holiday departs on or before the original departure date in which case the normal amendment fee of euros 30.00 will be charged.
18. If You Cancel Your Holiday
Should you or any member of you party be forced to cancel your booking once it has been accepted a valid cancellation can only be made if you give written instruction to us posted by RECORDED DELIVERY.
The person who confirmed the booking form must sign the instructions. The effective date for the cancellation will be the date we receive your written instructions in our office, for this reason telephone, fax or email cancellations cannot be accepted. If you cancel, a cancellation charge (being agreed damages to cover your estimated loss) calculated on the scale set out below becomes payable by you as signatory of the booking form.
Please note you may be able to make a claim under your holiday insurance.
Deposits are Non Refundable.
More than 70 days before the first day of the holiday: euros 125.00 per week booked [Approx £100.00] P/Mobile Home
Between 57-70 days before the first day of the holiday: Deposit and 50 % of the Outstanding Balance P/Mobile Home
Between 1-56 days before the first day of the holiday: Deposit and 100 % of the Outstanding Balance. P/Mobile Home
19. Left Items/Luggage
Lifestyle Holidays Ltd. accept no responsibility for left luggage/items. No items can be posted back to your home address or carried across borders.
20. Sufficient Numbers
All holidays advertised on our website are subject to availability & operate subject to there being a minimum number required to operate that holiday. We impose a deadline of 8 weeks prior to the date of departure for deciding if sufficient numbers have booked to travel. In the event that the premium number has not been reached, we reserve the right to cancel your holiday and refund all monies paid.
21. Data Protection
To view our policy click here http://www.lifestyleholidays.co.uk/privacy-policy/
Please note that there may be changes to the content of our website.
All E & OE Accepted.