Your Questions Answered
We have detailed our most frequently asked questions in order to help you make your holiday choice.
If you have any other questions please feel free to email them directly to us.
Question: Is our holiday money protected?
Answer: Yes all monies paid to us are covered by the T.T.A (Travel Trust Association) all funds are placed in a Trust account administered by the TTA. Each Booking is protected by a fidelity policy to a minimum value of £11,500.00.
Question: Your prices are very competitive against the bigger Holiday Companies. How do you do it?
Answer: The three main reasons we are competitive are:
1. We feel we have to be able to get your attention. When Lifestyle Leisure SL was formed this was one of our main aims and we therefore planned our costs around being able to offer the same campsites in an equal standard of accommodation at a better price.
2. We sell direct to the customer and not through a Travel agent. There are no commission payments built into our prices. We feel that our holidays are specialist and we could not expect a travel agent to have the necessary knowledge of the campsites or accommodation to help in the booking process.
3. We are now a brochure less holiday, company. It is much cheaper for us to work and update our website regularly, than to print a brochure based on facts that are 12 month's old by the time our customers see them. We also save on printing costs and postage which we feel we reflect in our prices.
Question: Can I request a brochure?
Answer: No we do not print them. If you feel there is something not covered in the literature on our website please let us know. If you feel you would like to see specific images please let us know. The internet enables us to update, change and review our sales policy in an instant. A brochure is limited by timescales to accuracy and print costs as to what we can show you about our holidays.
We do print some in resort literature which can be picked up from our receptions at any of our campsites.
Questions: Do you own all your own mobile homes?
Answer: Mainly yes, Lifestyle Leisure SL own the majority of the accommodation we offer, but we also contract in accommodation direct from campsites who like ourselves who purchase the leading manufacturers mobile homes and only operate them for a maximum of 5 years. We also ensure that the same standards of customer service are offered by our partners.
Questions: Do you provide a BBQ?
Answer: Yes all our mobile homes come with BBQ either Gas or Charcoal depending on local fire restrictions. (Le Vieux Port being set in a Pine woodland setting does not permit BBQ at the mobile home but does supply designated areas for BBQ)
Question: What is included in the price?
Answer: Our accommodations are equipped for 6 persons in a 2 bedroom model and 8 persons in 3 bedroom model. All cooking utensils and crockery are provided. Exterior patio furniture including parasol are provided. Camping La Baume, L’Hippocampe and La Sirene impose restrictions of maximum 6-7 persons per booking even in 3 bedroom mobile homes.
No ferries or travel arrangements are included.
Question: Is Bed Linen provided or can we book it?
Bed Linen is included in the price for stays at Castell Montgri, LE Delfin Verde and Vilanova Park but is charged for at all other campsites - £17 double bed (2 pillowcases, 1 bottom sheet, 1 top sheet, 2 bath towels) £12 single bed (1 pillowcase, 1 bottom sheet, 1 top sheet, 1 bath towel).
Question: Are Towels Provided?
Towels are not provided.
Towel Packs are available to pre book for Castell Montgri and El Delfin Verde priced at £10 per pack (beach towel, bath towel, hand towel in each pack) Towel pack scan be rented on site at Vilanova Park €15.00 per pack.
Towel Packs must be booked minimum 4 weeks before departure.
Towel Packs are available to hire at our Spanish campsites at €15 euro per pack.
If you book linen hire at any of our campsites other than Castell Montgri then Bath towels are provided in the linen pack.
Question: Are the mobile homes air conditioned?
All our mobile homes except those situated at La Croix du Vieux Pont, Chateau des Ormes, and Le Vieux Port have air conditioning.
Question: Do your mobile homes have decking?
Yes all our mobile homes have decking.
Question: Do you have Representatives on Site?
Answer: Yes we do. We employ more mature Representatives who we feel have a genuine love of the area in which they are living. We feel this provides a much better service in terms of professionalism, recommendations, timekeeping and assistance to our customers.
Question: Do you have a children's club?
Answer: We do not run our own clubs but we do make sure we only work with campsites that run their own clubs with a dedicated fully qualified Children's Representative. Children's clubs are free of charge. Again we reiterate it's one of the reasons why we can sell the holiday at a better price. (Please note entrance to the campsite children’s club at La Baume is not permitted)
Question: Can we guarantee to be next to family/friends if we make 2 bookings or can we choose our emplacement if we know where we would like to be placed?
Answer: We offer a guaranteed request service if you wish to book as a group or if you request a specific plot. Our charges are as follows:
Guaranteed area of the campsite = £3.50/€5.00 per night per Mobile Home.
Guaranteed Plot No. = £7.00/€10.00 per night/per Mobile Home
We offer this unique service to enhance the satisfaction of the holiday to our customers. In doing so it is not normally economically inefficient to do so as we can create short durations between bookings that are difficult to sell. Our charges reflect these losses but give our customers the peace of mind that 2 bookings are together or a specific preferred area of the campsite is guaranteed.
Guaranteed requests must be made at the time of booking. We cannot guarantee requests at any stage after the initial booking is made.
Question: How does the booking procedure work?
Answer: Complete a price enquiry. If you wish to proceed click ‘Check Availability' In our office hours Mon – Fir 8am – 6pm Sat 10am -4pm you will receive a response within minutes. Outside these hours we will respond the following morning.
Question: How do we find out about the contract when making a booking?
Answer: Please view our BOOKING TERMS & CONDITIONS. This includes all the legal part of the contract between yourself and Lifestyle Leisure SL including information on deposits and payments. On site deposits and what the procedures are if there is something you are not happy with.
PLEASE NOTE THAT OUR QUOTE SECTION ON OUR WEBSITE DOES NOT DISPLAY REAL TIME AVAILABILITY. In order for us to offer our ‘PLOT GUARANTEE’ service we cannot offer real time visual availability.