We have detailed our most frequently asked questions in order to help you make your holiday choice.

If you have any other questions please feel free to email them directly to us.

Question: Is our holiday money protected?

Answer: Yes all monies paid to us are covered by the T.T.A (Travel Trust Association) all funds are placed in a Trust account administered by the TTA. Each Booking is protected by a fidelity policy to a minimum value of £11,500.00.

Question: Your prices are very competitive against the bigger Holiday Companies. How do you do it?

Answer:  The three main reasons we are competitive are:

      1. We feel we have to be able to get your attention. When Lifestyle Mobile Home Holidays was formed this was one of our main aims and we therefor planned our overheads around being able to offer the same campsites in an equal standard of accommodation at a better price. 

      2. We sell direct to the customer and not through a Travel agent. The big four companies also sell through Travel Agents and thus have to build between 15 - 22% commission into their prices. We feel that our holidays are specialist and we could not expect a travel agent to have the necessary knowledge of the campsites or  accommodation to help in the booking process.

     3. We are now a brochure less holiday company. It is much cheaper for us to work and update our website regulaly, than to print a brochure based on facts that are 12 month's old by the time our customers see them. We also save on printing costs and postage which we feel we reflect in our prices.  

Question:  Can I request a brochure?

Answer:  No we do not print them. If you feel there is something not covered in the literature on our website please let us know. If you feel you would like to see specific images please let us know. The internet enables us to  update, change and review our sales policy in an instant. A brochure is limited by timescales to accuracy and print costs as to what we can show you about our holidays.

We do print some in resort literature which can be picked up from our receptions at any of our campsites.

Questions:  Do you provide a BBQ?

Answer:  Yes all our mobile homes come with BBQ either Gas or Charcoal depending on local fire restrictions.

Question:  Whats included in the price?

Answer:  Our accommodations are equipped for 6 persons in a 2 bedroom model and 8 persons in 3 bedroom model. All cooking utensils and crockery are provided. Exterior patio furniture including parasol are provided.

Question: Is Bed Linen provided or can we book it ?

Bed Linen is included in the price for stays at Castell Montgri but is charged for in France and at La Siesta, Spain - £15 double bed £10 single bed.

Question : Are Towels Provided ?

Towels are not provided.

Towel Packs are available to pre book for our Spanish campsites priced at £10 per pack (beach towel, bath towel ,hand towel in each pack) Towel Packs must be booked minimum 4 weeks before departure.

Towel Packs are available to hire at our Spanish campsites at €15 euro per pack. 

Question : Are the mobile homes air conditioned ?

Air conditioning is also included in Spain with exception to the Amber 2 Bedroom model where it can be added for £2.00 per night. Our mobile homes in France are not air conditioned.

Question : Do your mobile homes have decking ?

All mobile homes in France have decking. All Sapphire, Ruby 2, Ruby 3 and Emerald mobile homes in Spain have decking.

Some Amber 2's at Castell Montgri also have Decking which can be booked at £2.00 per night subject to availability.

Question:  Do you have Representatives on Site?

Answer:   Yes we do. We employ more mature Representatives who we feel have a genuine love of the area in which they are living. We feel this provides a much better service in terms of professionalism, recommendations, timekeeping and assistance to our customers.

Question: Do you have a childrens club?

Answer:  We do not run our own clubs but we do make sure we only work with campsites that run their own clubs with a dedicated fully qualified Children's Representative. Most of our campsites run these clubs in July and August with the exception of Palmyre Loisirs, Castell Montgri and La Siesta which operate throughout the season. Children's clubs are free of charge. Again we reiterate it's one of the reasons why we can sell the holiday at a better price.

Question : Can we order an arrival pack?

Answer: If you anticipate arriving late at the campsite we can organise a welcome pack of essential grocerys. We have a full pack available at Castell Montgri only priced at £25.00. Arrival packs must be ordered at least 4 weeks prior to your departure. Once tickets have been issued (4 weeks prior to your holiday) an administration charge of £25.00 will also be added to the cost of the pack.

Question: Can we guarantee to be next to family/friends if we make 2 bookings or can we choose our emplacement if we know where we would like to be placed ?

Answer: We offer a guaranteed request service if you wish to book as a group or if you request a specific plot. Our charges are as follows:

Guaranteed area of the campsite = £25.00 per week booked/per Mobile Home

Guaranteed Area and Guaranteed Plot No. = £50.00 per week booked/per Mobile Home

Guaranteed next to each other = £25.00 per week booked/per Mobile Home

We offer this unique service to enhance the satisfaction of the holiday to our customers. In doing so it is not normally economically efficent to do so as we can create short durations between bookings that are difficult to sell. Our charges reflect these losses but give our customers the peace of mind that 2 bookings are together or a specific preffered area of the campsite is guaranteed.

Guaranteed requests must be made at the time of booking. We can not guarantee requests at any stage after the initial booking is made.